Network Operations Specialist

Location: Warwick (max 1 hour commute)
Salary: Competitive, Shift allowances apply + Vodafone Benefits

Permanent: Full time opportunity, shift basis
Shift Pattern: 12 hour rotating shifts (10 days/10 nights over a 6-week period) - Shift allowances apply

Additional Requirements: All candidates must be eligible to live and work in the UK and must be capable of achieving SC-level UK security clearance

Who We Are

We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.

At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.

Be part of the Business Technology Solutions for Vodafone UK, the team that design and develop our converged communications solutions, drive efficiency through automation and AI, whilst implement the solutions directly with our customers. We help thousands of businesses across the country with our connectivity solutions.

What you’ll do

As a Network Operations Engineer, you will be part of a dedicated team providing 24*7 support to one of our key customers. You will be customer facing, providing professional expertise on the day to day management of the customers strategic network and in the handover of services from provide to assure.

This is a customer facing role so your ability to effectively operate and integrate into a customer environment showing strong interpersonal skills and a high degree of enthusiasm will be key to your success.

Responsibilities will include:

As a Network Operations Engineer you will be responsible for taking an overall pro-active responsibility for the technical support on issues arising within the customers environment at Data Centres. Undertaking and supporting rapid restoration of network fault resolution within SLA and prior to critical Service failure where possible. This will include working with associated Service Desks to ensure the correct action for an incident is taken and posted to the correct resolving agency (with necessary diagnostics / impact assessments). Where necessary you will investigate network problems identified using pro-active management tools, pre-empting where possible before critical services are impacted, ensuring that incidents are escalated according to Operational Procedures as required.

Who you are

Experience or capability of working to 1st or 2nd line support level on PDH, SDH & Radio Communications environment
Understanding of network management and use of Network Management Platform tools.
Track record of successfully prioritising simultaneous activities within SLA
CCNA Accreditation or Experience of Cisco Network Environments
Candidates must be eligible and willing to undergo vetting to secure MoD SC Clearance (the criteria being 5 years UK residency)

All candidates must be eligible to live and work in the UK and must be capable of achieving SC-level UK security clearance

Please note - This role is offered on a 24/7 Shift basis on 12 hour rotating shifts (10 days/10 nights over a 6-week period) - Shift Allowance and Paid Breaks Allowances apply

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What we offer

We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools, market leading parental leave policies and an innovative Reconnect programme for people who have taken a career break.

Together we can

Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.

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