network manager Ottawa

Home and Community Care Support Services

Full Time Ottawa 126198 - 84227 CAD ANNUAL Today

Job description

Home and Community Care Support Services Champlain is one of 14 Home and Community Care Support Services organizations in Ontario. We are dedicated to ensuring our more than 64,000 patients annually receive the highest-quality health care and services at home. Our patient-care coordination teams help develop care plans for people of most ages, focused on maintaining each patient's independence and dignity. We also provide long-term care home placement services, and facilitate our patients’ access to the community-based services they need.

Position Summary:
The Manager, Network and IT Services is responsible for the planning, design, implementation and management of systems and technology that support the data and voice systems infrastructure for Home and Community Care Support Services Champlain.

Primary Responsibilities:
Leading and managing a moderate-sized team of IT professionals, the Manager of Network and IT Services provides oversight in the following areas:

Develops, Implements and Manages IT Projects

Designs and documents procedures for operational maintenance of systems
Plans, designs, develops, implements and maintains IT applications
Provides capacity analysis and product specification consulting services from requirement documents of sanctioned projects and budget planning
Provides project management and supervision of staff, consultants and external providers involved in the definition, design and implementation of IT applications and projects
Plans, evaluates, prepares recommendations and schedules the design and implementation of new and revised network infrastructure and network security systems

Supervises Management of Voice/Data Local and Wide Area Networks

Plans, organizes and directs the development and enhancements of the network infrastructure and network security systems
Designs and monitors performance of the networks using system monitoring tools
Manages and performs capacity planning to ensure systems and applications perform above specified service levels; monitors disk storage utilization and system performance
Monitors Wide Area Network links to remote sites
Monitors office LAN switches and facilities

Manages Security and Operation of Computer Systems and Networks

Protects and maintains the integrity and confidentiality of data stored on LHIN systems; reviews security logs and implements password policies
Manages the anti-virus update, security updates, and the disaster recovery function to ensure daily backups are completed successfully and sufficient for restoring data and systems

Education and Experience:

University degree or College diploma in Computer technology or equivalent in education, training, and related experience
Hands-on networking, server, and telecommunications experience which is normally attained over a minimum period of three years
Experience in a management role or equivalent leadership experience
Significant experience working with HCCSS networks and Ontario Health systems and requirements
Experience leading in a unionized environment
Project management experience will be considered an asset
Certification in ITIL will be considered an asset

Knowledge:

Extensive knowledge of LAN/WAN and Voice Over IP technologies, Network servers and Network equipment and design, office automation software, operating systems security, and ISO 17799 security policies and standards
Advanced technical knowledge in areas such as Networks, telephone systems, computer hardware and software, IT security, server infrastructure
In-depth computer literacy in all aspects of Microsoft Office Suite
Demonstrates knowledge of effective Service Desk customer focused processes
Knowledge of privacy principles – Personal Health Information Protection Act (PHIPA) and Ontario Health incident management process for security breaches

Skills and Abilities:

Ability to communicate complex and technical information in a clear and concise manner to staff with limited technological knowledge and experience
Excellent presentation skills to communicate technical information to staff during training sessions for new software releases, and to present new IT solutions to external partners
Excellent writing/technical writing skills to present reports and to inform staff via email regarding IT systems information
Negotiation skills to discuss with sales representatives regarding new and existing technologies

Affiliation: MPE
Shift: Monday to Friday; 8:00am-4:30pm
Location: 4200 Labelle St, Ottawa ON

Home and Community Care Support Services Champlain offers flexible work options, this position will have a hybrid model of work with a combination of in-office and remote work locations

All applications will be reviewed; however, only those selected for an interview will be contacted. Home and Community Care Support Services Champlain welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in any aspects of the selection process.
Home and Community Care Support Services has implemented a mandatory vaccination policy across the province that requires all staff to be fully vaccinated against COVID-19. Applicants being considered for employment will be required to provide proof of vaccination documentation confidentially to Human Resources upon hire. Any medical or human rights exemption requests will be reviewed and validated prior to an offer of employment.