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Come join us and make a difference in the world!

We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.

Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.

We’d love your help. And we’ll support you all the way.

Discover more at www.necsws.com

Please Note - This role can be based at any of our main offices on a hybrid basis (2-3 days/week in office):

• Hartlepool
• Alderley Edge
• Hemel Hempstead
• Bracknell

To work as part of a team responsible for providing a high quality, proactive support and management service to a large multi-client community as part of a customer focused support team. Working to contracted SLAs and delivering best in class services to our customers.

With the role the team are responsible for the following:

• Incident resolution ensuring that user service is restored as quickly as possible
• Infrastructure capacity management, monitoring and reporting
• Reducing the number of Incidents logged though proactive problem management
• Implementation of change/project work on the supported infrastructure
• Liaising closely with other team members and Service Desk to ensure that all Incidents are dealt with within contracted SLA timescales
• Ensuring that all change/project work is delivered on time and to budget
• Specialising in configuration and support of Cisco network infrastructure. Using technical skills to resolve faults with all elements of the supported Infrastructure and provide customers with high level technical consultancy
• Proactive Problem management to drive down numbers of Incidents raised
• Produce and present reports and statistics on system capacity and performance
• Responsible for ensuring the timely restoration of service

• Cisco (CCNA preferred but not essential.)
• Routing and Switching
• Expert knowledge of large network environments, LAN/WAN technologies and TCP/IP
• Expert knowledge with Cisco, Juniper, VPN and 3com technologies
• Firewalls ASA/PALO
• WIRELESS
• VPN
• Strong interpersonal/team skills
• An adaptable attitude with a desire to drive our customer forward in a fast changing IT environment
• Self-motivation
• Excellent communication and client facing/customer service skills
• Full, current driving licence

We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:

• Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
• 25 days paid holiday with the option to buy/sell
• 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
• A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
• A selection of flexible benefits to suit your individual needs

Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.

All offers are subject to satisfactory vetting and reference checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.

NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities.