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At GCHQ, we unlock the complex world of data and communications to keep the UK and its citizens safe, both in the real world and online. Working closely with our British Intelligence partners in MI5 and MI6, we protect the UK from threats including serious organised crime, terrorism, and cyber-attacks. A role in GCHQ means you’ll have varied and fascinating work in a supportive and encouraging environment that puts the emphasis on teamwork.

The National Cyber Security Centre (NCSC), part of GCHQ, is the UK Government’s lead authority on cyber security. The organisation is at the heart of the Government’s cyber security strategy and has the aim of making the UK the safest place to live and work online.

We are looking to recruit three Software Application and SaaS Manager’s to work within the NCSC Engineering Low Side Internal team (LSI). The LSI team forms one of the key cogs in meeting NCSC Engineering’s aim ‘to provide rigorous and consistent approaches to the way we architect, deliver, and maintain our systems and services and provide a coherent view of the operational and security risks we face across our IT estate’. It is critical we understand what is important and work out how to improve the ‘now’ so that we can ensure we secure the future.

In these roles you will support and administer key services, through license and application management as part of the wider application lifecycle process. There are opportunities to be innovative and automate our processes through Cloud Services. Training and support will be provided, but having a technical understanding of applications, including SaaS and Cloud, would be of benefit. There will also be opportunities for personal development, including accredited courses.

These are fantastic opportunities to support NCSC and be a part of an increasingly diverse and inclusive team. We appreciate the importance of bringing the right mix of minds together to succeed. Applications are welcomed and encouraged from everyone, including those with diverse working patterns, and those from groups which are under-represented.

Job Description

What will successful candidates be doing?

Successful candidates will support and administer software applications in the engineering sector; delivering key application management, including license management and technical

support, as software moves through the lifecycle process. License management is key to ensuring customers stay enabled and will require an initiative-taking approach to ensure renewals and financial requirements are delivered in line with deadlines. Having strong organisational skills and an analytical approach will be of benefit in this role when ensuring license criteria and agreements are adhered to or implemented accordingly.

These posts are suitable for candidates who are innovative, creative, and have an interest in Cloud, Software and SaaS. They will aid in the remediation and implementation of software and Cloud application, ensuring applicable policies and processes are satisfied. It is important to ensure NCSC follows their own guidelines to meet the correct standard.

Roles require successful candidates to work in an Agile way to manage technical requirements in parallel to more corporate, license management tasks: this will include working as part of a team with a hybrid working approach. Technical support requirements consist of providing back-office support and technical resolutions to issues and problems when they arise. Candidates who have experience of this would be advantageous, but we are willing to invest in the right candidate that has the passion to develop and build their knowledge to be an asset to the organisation. Candidates will be expected to invest in developing their Cyber Security and technical skills no matter the level, where we will provide working opportunities, and training to support this. This includes the possibility to undertake accredited courses.

Person Specification

You will be part of a team which contributes to a range of tasks that will meet NCSC’s priorities by providing the right technologies for both the NCSC workforce and its key partners and customers.

Roles will require candidates to manage and develop key relationships within stakeholders. This will include providing awareness to our key customers of our support services and delivering against their requirements, using effective communication and customer management skills.

Previous experience and knowledge of License Management, SaaS, Cloud, SLACK, D365 CRM, AWS, AZURE, and GitHub would be advantageous. However, full training and support will be provided. This includes understanding the services of the sector, the technologies and standards deployed, and procedures.

Successful applicants will need to:

• Provide administration and maintenance to software applications.
• Provide and support license management to software applications.
• Providing 2nd and 3rd line support across NCSC through satisfying requirements managed through a ticketing service.
• Maintain our Microsoft CRM system by administering accounts, completing backups, and maintaining Sandbox environments to enable future development.
• Provide technical implementation and remediation to support applications to meet Security Framework requirement, NCSC Cloud Security Principles and other Governance.
• You’ll help communicate our key messages and manage customer expectations through clear engagement, using tools such as SharePoint and Confluence.
• Opportunities to design and create automation through Cloud.

GCHQ Competency Requirements

Further information on Civil Service Behaviours.

Benefits we offer

At NCSC and GCHQ, we are proud of our inclusive and supportive working environment that’s designed to encourage open minds and attitudes. As an organisation that values and nurtures talent, we are committed to helping you fulfil your potential. With comprehensive training and development opportunities, tailored to your needs and the requirements of your work, we will enable you to flourish in your role and perform to the very best of your abilities.

You’ll receive a starting salary of £29,762 plus an annual National Security Payment of £2,330, subject to mandatory training.

Other benefits:

• 25 Days Annual Leave automatically rising to 30 days after 5 years' service, and an additional 10.5 days public and privilege holidays
• An environment with flexible working options
• Opportunities to be recognised through our employee performance scheme.
• Interest-free season ticket loan
• Cycle to work scheme
• Facilities such as a gym, restaurant and on-site coffee bars (at some locations)
• Paid parental and adoption leave.
• Excellent pension scheme - Civil Service pension with an average employer contribution of 27%

Selection Process

Before You Apply

To work at GCHQ, you need to be a British citizen or hold dual British nationality. You can read our full eligibility criteria here.

This role requires the highest security clearance, known as Developed Vetting (DV). It’s something everyone in the UK Intelligence Community undertakes. You can find out more about the vetting process here.

Please note we have a strict drugs policy, so once you start your application, you can’t take any recreational drugs and you’ll need to declare your previous drug usage at the relevant stage.

Roles are based in Cheltenham, so you’ll need to live within a commutable distance. Please consider any financial implications and practicalities before submitting an application, as we do not offer relocation costs.

Please note, you should only launch your application from within the UK. If you are based overseas, you should wait until you visit the UK to launch an application. Applying from outside the UK will impact on our ability to progress your application. You should not discuss your application, other than with your partner or a close family member.

What to Expect

Our recruitment process is fair, transparent, and based on merit. Here is a brief overview of each stage, in order:

2. Application sift
3. Interview
4. If successful, you will receive a conditional offer of employment, subject to vetting

Please note, you must successfully pass each stage of the process to progress to the next. Your application may take around 6 - 9 months to process including vetting, so we advise you to continue any current employment until you have received your final job offer.

We’re Disability Confident

GCHQ are proud to have achieved Leader status within the DWP’s Disability Confident scheme. This is aimed at encouraging employers to think differently about disability and take action to improve how they recruit, retain and develop disabled people. Being Disability Confident, we aim to offer a person-to-person interview to any candidate who self-identifies as disabled and meets the essential criteria for the role. This is our ‘Offer of Interview’ (OOI). To secure an interview for this vacancy, the essential criteria (in order of application process) are:

Experience in providing application management or support, including license management.

Equal Opportunities

At GCHQ diversity and inclusion are critical to our mission. To protect the UK, we need a truly diverse workforce that reflects the society we serve. This includes diversity in every sense of the word: those with different backgrounds, ages, ethnicities, gender identities, sexual orientations, ways of thinking and those with disabilities or neurodivergent conditions. We therefore welcome and encourage applications from everyone, including those from groups that are under-represented in our workforce such as women, those from an ethnic minority background, people with disabilities and those from low socio-economic backgrounds.

Find out more about our culture, working environment and diversity on our website:

Our Vetting

To work in this role, you will need the highest security clearance, known as Developed Vetting (DV). It’s something everyone in the UK Intelligence Community must go through and it can take some time. As part of the DV process you will be asked to fill in a detailed questionnaire and attend an interview with a vetting officer. In your interview the vetting officer will have a thorough, compassionate, and honest discussion with you about you as a person and your life experiences, to ensure holding a DV clearance is right for you. You don’t need to do any preparation for your vetting interview, just be honest and be yourself. All applicants for DV are treated impartially and consistently, irrespective of gender, race, disability, religion, age, sexual orientation, and other protected characteristics.

The closing date for this role is: 31/05/2023 at 23:55hrs

Right to Withdraw Statement:

Please be aware that we withhold the right to bring forward the closing date for this role from the original closing date once a certain number of applications have been received. Please be mindful of this and submit your application at your earliest convenience to avoid disappointment.