National Operations Manager - RDD Crewe, England
Freightliner
Full Time
Crewe, England
10.56 - 12.04 GBP Today
Job description
Our commitment to you, once you join our team, is to foster growth and provide developmental opportunities to ensure you reach your utmost potential.
An opportunity has arisen for a National Operations Manager - Rapid Deployment Driver (RDD), reporting to the Head of Operations you will contribute to the achievement of day-to-day UK rail operations, with a specific focus on delivery on short notice business ranging from SCO for Network Rail through to new contracts and ad-hoc requests from existing or new customers.
You will be responsible for the competence management of the group of drivers identified as Rapid Deployment Drivers (RDD) and are tasked with ensuring we have these RDD able to operate over any routes required.
There may be other work that is required which becomes apparent during the fullness of the various contracts. You will be expected to take ownership of any changes to working needs from the customer to meet their demands.
You will be responsible for the development and provision of a suitably trained, equipped and assessed RDD team in order to meet on-going business requirements.
As part of this role you are expected to maintain an extensive route card and be willing to add new routes and traction to your competency as required. You will also be expected to act as a pathfinder for new routes/traffic.
A significant amount of this role will be as a liaison/point of contact for resource and planning for any of the contractual work assigned to you.
There is a requirement to undertake an on-call commitment at second line level with this role.
Main duties and responsibilities
Safety
You have specific responsibilities on a day to day basis for the occupational health and safety of employees in your area, and which includes all locations where your drivers or groundstaff visit.
Ensure a positive safety culture is developed within your area of responsibility, which is supported by robust safety processes in accordance with company, industry standards and legislation;
Ensure that all your drivers are trained in emergency procedures for major incident/a accident management;
Ensure that any operating or occupational accidents and incidents involving employees in your reporting line are properly recorded and investigated to a productive conclusion;
Ensure that safety arrangements are adhered to and protect the health and safety of employees, other rail users, and the public;
Compliance with your duty to take care of your own health and safety and that of others who may be affected by yours/ their own actions at work.
People
Co-operate with the commercial teams to plan future route learning priorities with special reference to the changeable infrastructure programme.
Liaise with rosters to ensure efficient use of rostered days at work, minimising dependence on free day working.
Compliance and Standards
Deliver the highest standards in connection with the company driver assessment process, and in line with business requirements at all times;
Ensure that your drivers are provided with timely training and continuous development in order to meet all competencies and standards;
Ensure that delivery of the assessment plan to strict timescales with emphasis on continuous improvement, to meet all competencies and standards;
Ensure all paperwork in relation to competence assessment process is completed correctly and acted upon as and when required;
Ensure all Driver Instructors and Minder Drivers are trained, briefed and equipped to undertake all tasks associated with their roles;
Take proactive steps to retain personal train driving competences and compliance with appropriate internal and external “Group” standards in order to carry out this role.
Ensure that any training that is carried out on staff which is outside our core competency management system is documented and stored appropriately for all staff.
Performance
To ensure the effective delivery of resources to deploy RDD to meet ad-hoc customer requirements and very short notice train plans, within allocated budget and within performance and safety standards;
Ensure that processes are in place to reduce impact minutes, through TOPS/ TRUST, mitigate loco failures and reductions – working in conjunction with your colleagues, Control, and other stakeholders as appropriate.
Be the responsible person for the Performance Team to contact
Ensure that the manpower plan/ budget within your area of responsibility is managed proactively, and that staff numbers and overtime is managed to budgeted/ authorised levels.
Specific role-related tasks and activities
Deliver RDD assessments utilising practical rides, written exams, computer-based assessment, and driver simulating scenarios in accordance with company and industry standards;
Be the focal point for the customer for day to day operational issues. Be the focal point for control for any queries relating to your specific contracts.
Be nationally flexible and willing to work all over the UK, inclusive of lodging away.
Liaise with your Head of Training & Standards and group Standards as necessary, in order to ensure that RDD training is being met consistently and effectively;
Assist with the delivery of other training activities outside of your area of responsibility when required;
Prepare and conduct assessments and examination of drivers and ground staff operations staff, from training stage, PQA and on an on-going basis;
Conduct bi-annual examinations in rules and regulations, traction knowledge and practical driving skills;
Maintain related driver and shunter records/ certification and develop/ implement a rolling programme which ensures total compliance where appropriate; Undertake practical train handling and performance assessments - practical and theory, using locomotive data recorders;
Undertake classroom based assessments and training to ensure safety compliance in accordance with Company Standards; Undertake traction and route training / assessment of train drivers and location-specific training.
Where required, carry out investigations into operating incidents, including SPADs, accidents, local incidents, staff competence, staff attendance issues recommending and taking actions as necessary and as authorised (e.g. including removal from duties where competence concerns are identified;
Interpret and analyse down load data recordings (Qtron) and assist with investigations. Represent the company when attending incidents, SPADs, derailments, signal sighting committees and assume the role of TOLO when necessary;
Second Line ‘On Call’ commitment and when required attend to group incidents as requested;
Support and develop route knowledge and familiarisation strategies at local level, ensuring driver/ shunter productivity (e.g. examining and auditing route cards, maximising opportunities for new route learning and carrying out assessments in new routes as and where appropriate);
Conduct out of hours monitoring where necessary, to include weekend work;
To undertake additional/alternative work as requested by management;
Ensure all safety critical staff comply with their requirement of the company drug and alcohol policies (RG Gen 023)
Prepared to get involved in any other activities/ projects within your competence/ remit from time to time that add productive value to Rail Operations UK activities.
Key Job requirements
Thorough understanding of the principles of safe and efficient railway operation including but not limited to the application of operating instruction, policies, procedures, rule book, railways standards;
Experience of managing people within an operational environment;
Vast route and traction competency.
Willingness to develop route risk assessments.
Can work on solutions with limited and variable information and deliver robust solutions that enable us to deliver a more competitive service
Qualifications and Training
Competent and medically capable of driving trains, with at least 5 years’ recent practical experience;
Hold industry standard training/ assessing qualifications;
Ability to work under pressure while maintaining high standards of safety and compliance;
Knowledge of Rules and Regulations as applicable to rail operations;
Competent in Level 3 & Level 4 NVQ Assessing; Competent to undertake risk assessments;
Competent to undertake investigations using Root Cause Analysis, and to download and interpret Qtron data recorder information;
Good IT knowledge e.g. Microsoft packages, and ability to use and interpret data sourced from job-related software (e.g. TOPS/ ERIC/ Qtron);
Ability to write concise, factual-based reports to laid down standards, and with the ability to make clear recommendations based on factual evidence;
Diligent and self-motivated with strong interpersonal skills and effective people management skills;
A flexible approach to work is required, especially mobility in relation to training, as you may be expected to work away from the terminal at times which will involve some overnight accommodation in hotels;
Hold a full UK manual driving licence.
Ability to cope with regular out of hours working requirements.
Behavioural competences
Commitment to work safely, and that it is the first consideration in everything that we do;
Flexibility in respect of hours worked, location, application and output, dependent on the operational requirements of the business – you may be required to work out of hours, at weekends, or away from home on occasion;
Maintenance of trust, tact and confidentiality – any breach of confidentiality, pursuit of personal agendas, or expression of opinions not directly related to the requirements of this role will not be tolerated;
Awareness of the nature of our customers business requirements and an outward looking focus towards helping them achieve their objectives;
Ability to work to standardised instructions and processes and ensuring that others do the same.
This job description is not exhaustive, and as such you may be asked to undertake other reasonable duties.
We are looking for the most committed and reliable individuals who possess the knowledge, skills and experience needed for their roles.
In return we can offer competitive pay, excellent benefits, a competitive pension scheme and a rewarding career in an award-winning team
Freightliner
www.freightliner.co.uk
London, United Kingdom
Less than $1 million (USD)
1 to 50 Employees
Company - Private
Taxi & Car Services
1965
