National Account Manager Chertsey, England

Samsung Electronics

Full Time Chertsey, England 24000 - 35000 GBP ANNUAL Today

Job description

Position Summary

To manage defined areas of Samsung’s Mobile engagement with a selection of retailers in the fastest growing sector of the mobile market today, SIM Free. Defined areas associated with a named customer to succeed in all key parameters.

These areas include managing relationships and all sales and commercial conversations to driving new business opportunities within the account. It is the Account Manager’s role to broaden SEUK’s points of entry into sales channels and increase Samsung’s standing within the account.

The ultimate goal is to significantly grow market share to current business aspiration delivering upside both in terms of volume and value and to maintain leadership for Samsung within the UK consumer electronics market!

Role and Responsibilities

Focused upon a selection of named Retailers selling into the SIM FREE market the role includes: the establishment and maintenance of sales operations procedures to improve efficiency, provide potential cost savings, and increase sales of Samsung Handsets.

Deliver on set parameters that have been laid out as the strategy for SEUK in such areas as finance, marketing and operations and work to improve operational efficiency in these areas.
Meet and exceed the agreed business plan to deliver stated financial targets within the account (volume, value, ASP and consolidated profit) and drive market share goals.
Maintain and grow relationships within the named account(s) at appropriate levels
As SEUK experiences further growth there is a need to gather sales and market information from the customer to ensure that we have a full understanding of the requirements for successfully penetrating new channels and growing market share. This process should be regular and repeatable and should be gathered and disseminated by the Account Manager. This data should include but not be limited to the following –
Weekly market share position
Weekly sales out data by channel
Store level sales and traffic data where appropriate
Competitor tariff and positioning information (where publically available)
Support sales management when absent to deliver the overall sales team goals and targets

Your Key Responsibilities:

Attend weekly cross functional account meetings.
Play a key role in the construction of the commercial plan for the quarter
Create and maintain a weekly account log (delivered by midday Fri each week)
Attend weekly sales and supply chain/PSI meetings to raise issues which affect customers and SEUK strategy.
Attend quarterly account reviews and follow-up actions well within the due date
Escalation of any business critical issues to the relevant account director or channel director
Planning & co-ordination of product launch activities within account
Responsibility for all marketing and sell-through activity within defined customers to drive retention and acquisition of new customers for Samsung and compliance with Samsung marketing guidelines
Responsibility for core portfolio ranging selection within account.
Creation and maintenance of account relationship mapping across all levels
Weekly ownership for Supply chain management and forecast management (AP2) including forecast accuracy (8 weeks) and purchase order cover (4 weeks).
Gather and disseminate market share information and competitive intelligence
Holiday cover for relevant team member

To be successful, you will possess the following skills and attributes:

Essential hard skills required

Dynamic & experienced sales person with a strong history of achievement within the Mobile / Network / retail & FMCG environment
Ability to motivate and lead a virtual team to assist you in driving achievement within your customer
Good working knowledge of key partners within the SIM FREE retailers and their associated promotional practices
Ability to define and implement promotional sales & marketing programs within the retail channel

Essential Soft skills required

Dedicated and passionate work ethic
Good attention to detail and process driven
Ability to create and negotiate commercial plans with an account
Excellent interpersonal skills
Must be adept at managing all levels of customer relationships
A creative, problem solving attitude to resolving issues and meeting targets
Self-motivated, flexible individual
Organised individual – procedures/policies/expenses
Provide good quality market information
FMCG experience and experience in the Mobile sector is an advantage

Skills and Qualifications

What does success look like?

A passion for technology trends, particularly their impact on retail and consumer landscapes
A track record of being able to build meaningful relationships at multiple levels within your account
Excellent communication & leadership skills
Strong empathetic abilities & general emotional intelligence
A desire for continuous personal self-improvement
A very high level of motivation and a healthy competitive spirit
An ability to continually re-prioritise and a love of working continuously at a high pace
A track record of using both success and failure to learn and adjust your approach
A robust sense of humour and ability to keep smiling under pressure
Extensive experience in delivering measurable Key Performance Indicators success in a collaborative environment
A commercial creativity which allows you to build innovative customer propositions
Flexible and intuitive negotiation, persuasion and commercial skills
Strong analytical and planning skills, an ability to focus on detail
Experience of navigating complex teams, priorities and organisations

Benefits of working here at Samsung include:

Hybrid working
Bonus Scheme
Car allowance
Pension contribution
3 x volunteering days each year
Holiday - 25 days per annum plus bank holidays
Access to staff sales discounts on a wide range of Samsung products
Access to Samsung Reward Plus discount shopping

Equal opportunity statement

We are an equal-opportunity employer and value diversity at our Company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

We create the future by fostering a diverse culture to drive sustainable growth.

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