Museum Assistant Leeds, England
Job description
Weekend Museum Assistant
£7,585.76 per annum
Band E / L1
The Royal Armouries is the United Kingdom’s national museum of arms and armour and one of the most important collections of its type in the world, housed at its headquarters and flagship museum in Leeds, its historic home at the Tower of London, and the Victorian Fort Nelson in Hampshire.
We are looking to recruit x2 Museum Assistants to join our team at Leeds.
Working as a Museum Assistant you will work within all public-facing areas of the museum, proactively promoting activities and services available to customers including commercial areas while also ensuring the security of the museum collection. We are looking for someone who will work to ensure that we offer the best possible visitor experience to every single visitor.
Applicants will have substantial experience dealing in a public facing customer service role along with cash handling experience.
These positions are on a permanent contract, working part time, 14 hours per week on a Saturday and Sunday. Bank Holiday and evening working may occasionally be required.
Closing date: Wednesday 11th October 2023
Interview dates: Thursday 19th October 2023
Benefits
- Access to the Bike2Work scheme
- Access to EAP Employee Assistance Program
- 27.5 days holiday plus Bank Holidays pro rata
- Access to on-site staff car parking
- 25% off staff shop
- 10% off food in on-site café plus discounted drinks and meals for staff
- Pension scheme max employer contribution is 9%
How to Apply
To apply please visit https://www.cloudonlinerecruitment.co.uk/royalarmouries
Working With Us | Royal Armouries
Please note you will need to download an application form as directed and upload it via our recruitment system in the space provided. We cannot accept CVs in place of an application form.
Additional Information
Successful applicants must have the relevant right to work documentation in place.
A Police Check/ Disclosure will be requested in the event of a successful application. Please refer to the job description for the level of check required. A criminal record would not necessarily be a bar to employment.
Due to the volume of applications, we received we are not able to respond to everyone individually. If you do not hear back from us within 4 weeks of the closing date, please assume that you have been unsuccessful on this occasion.
Job Description
- To deliver outstanding levels of customer service at all times and always put the customer first
- To be the face of the museum, welcoming all visitors to the museum at Front of House
- To promote commercial areas of the museum and encourage fundraising to meet steep targets
- To provide information about exhibits and the museum in an interesting, informative and accessible way
- To operate commercial areas of the museum such as the Crossbow Range, handling money and ensuring the health and safety of all visitors and staff
- To patrol all galleries to ensure the security of the collection
- To ensure the safety of visitors at all times and evacuate the museum when required
- To ensure all security checks are completed on a daily basis
- To monitor and maintain standards of cleanliness and repair in the galleries.
- To identify and report security risks and potential hazards
- To process transactions accurately in line with the cash handling procedures
- To fully support reception duties when required
- To undertake any other tasks reasonable commensurate with the job role
Relationships
- Cultivate internal relationships that cross team boundaries and demonstrate a willingness to collaborate with all team members
- Maintain and build partnerships with senior managers and museum partners
Policies and Procedure
- Comply with H&S legislation
- Adhere to organisational policies and procedures to protect people and the Royal Armouries Museum’s reputation
Personal Responsibilities
- Work flexibly to meet the needs of the team
- Work as part of a team and support colleagues
- Protect the reputation of the museum
- Demonstrate the museum’s values
Functional Expertise
- Use specialist knowledge and expertise to achieve the delivery of objectives and targets
Reporting Structure
This post reports to the Visitor Services Manager.
Job Types: Permanent, Part-time
Part-time hours: 14 per week
Salary: £10.42 per hour
Benefits:
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- On-site parking
- Sick pay
- Store discount
Schedule:
- Weekend availability
Work Location: In person
Application deadline: 11/10/2023
