Multi Service Personnel Heathrow, England
Job description
We're currently recruiting a dedicated Multi Service Personnel to help ensure the smooth running of the operations in Restaurant Associates on a part time basis, contracted to 16 hours per week.
As a Multi Service Personnel, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.
More about the role:Could you bring your spark to Restaurant Associates? Here's what you need to know before applying:
Your key responsibilities will include:
- To assist with the welcoming and management of guests during their time at VIP ensuring that we provide guests with the ultimate airport experience
- To enhance the customer experience by effectively carrying out a range of cleaning duties in accordance with the client service level agreement and company standards & procedures
- To maintain a safe, clean and hygienic environment in line with all Health & Safety and Food Safety regulations
- Representing Heathrow VIP by assisting with the welcoming and management of guests during their time at VIP ensuring that we provide guests with the ultimate airport experience
- Greeting guests in a professional manner as they enter, exit and transition through our VIP suites, demonstrating discretion and courtesy amongst VIP guests
- To assist guests with luggage where required on arrival and departure
- To assist VIP guests in-lounge by co-ordinating with other VIP staff and departments to ensure guest satisfaction through the management and implementation of each guests’ requirements
- To learn and recognise our room service standards, as well as know our menu offering and seeking further understanding of our menu availability and product selection by communicating with our kitchen staff.
- Update the Suite software with guest preferences, likes and dislikes within the guest profile section
- Liaising with VIP Liaison Officers and Guest Concierge to conduct all necessary in-lounge check-in processes efficiently and professionally
- Using Point of Sale software, Property Management software and any other system or software to perform duties
- Perform software operations including check-ins, check-outs, updating profiles, lounge reservations and requests using Suite software
- To record transactions, as well as order items using the Point of Sale software or manually
- Updates guest feedback and comments using the Suite system
- Help monitor the stock inventory and to follow up on pending issues with tracking system and store requisition forms
- Ensuring guests are fully satisfied with each food course and/or beverage(s)
- General tidying and maintenance of suite whilst guests are still present in-lounge, as well as maintaining the cleanliness of each lounge and VIP Suite areas throughout the day
- Takes notes of all the information, updates and instruction and giving proper handover before signing off from the shift
- Understands and strictly adheres to the Rules & Regulations of the Company and the Heathrow policy on Fire, Hygiene, Health and Safety and Covid-19 safety
- To attend and contribute to all meetings, Departmental and Suite training as scheduled and other related activities
- Awareness of and to comply with all client and company Health and Safety procedures and standards e.g. COSHH, uniforms & PPE, Manual handling, Fire procedures.
- To ensure that any health & safety hazards, issues, near misses & accidents are reported to your Manager at the earliest opportunity
- Achieve the relevant cleaning quality & productivity targets
- To actively participate in any team meetings & training as required by sharing your knowledge & experience with other team members
- To ensure all equipment provided is used, maintained & stored correctly in line with the operating instructions and company procedures & report any defects to your Line Manager
- To comply with any reasonable requests made by your Line Manager including working in areas other than those to which you are accustomed, such as special events
- To drive company vehicle between suites (Airside/landside) and transfer goods and colleagues
We are looking for a candidate who can demonstrate the following:
- Passionate about customer service and delivering a world-class service to high profile VIP guests.
- Excellent communication skills and not starstruck or uncomfortable communicating with a range of high-profile and VIP guests
- Able to work as a team, but also able to work independently with honesty and integrity
- Displays a responsible, flexible “can-do” approach to work duties with a passion to provide high standards of customer care and supports colleagues to achieve personal and team goals.
- Very motivated and able to use own initiative
- Ability to work under pressure whilst maintaining a positive attitude.
- Experience of working in an environment where there are peaks and troughs in demand during service times
Essential:
- DBS clearance.
- Full driving licence
- Security, SIA, Credit check clearance.
- Experience of working in environments involving high levels of customer care.
- Experience of working in a similar role Knowledge of COSHH
- NVQ Level 2 or equivalent in relevant area BICS Level 1 or Level 2
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Up to 44% off cinema tickets to enjoy your favourite blockbuster
- Regular emails filled with the best discounts and savings available
- Receive Wow Points every time you spend and use them on a wide range of brands
- Un-wind with us with free wellness, mindfulness and exercise classes
- You can share all discounts and offers with your friends and families
- Contributory pension scheme
- Grow your career with our Career Pathways and MyLearning programmes
Restaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together. Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplace as well as inspiring exceptional experiences in iconic cultural and heritage destinations.
Job Reference: com/2006/68015001/52430784/WJ
Compass Group UK&I is an equal opportunities employer, committed to cultivating diverse and inclusive environments for every employee.
