Mobile Service Engineer Remote
Job description
Location: Homebased Working
Salary: Excellent basic salary plus bonus and Vodafone benefits
Hours: Shift pattern – 2 days 7am to 7pm, 2 days 7pm to 7am
Homebased
Who We Are
We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.
At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.
Join our Vodafone UK Networks team, where we’re continually building and enhancing our network, connecting millions of people and businesses across the country. Be part of the team that makes it all happen – simplifying, automating, and bringing better connectivity than ever before, with giga-fast speed, to our customers.
The MVNO Team provide proactive and reactive support to our Mobile customers. Proactive support is provided by monitoring the quality of the overall services Vodafone offers to its customers and take a proactive approach to resolving service-impacting faults before our customers feel the pain. In the event of a reactive complaint, an email is sent in via MVNO Customer Operations teams, Wholesale or directly by the MVNO customer base. The MVNO team will manage that fault until conclusion, or if it needs to be raised to our supporting teams, we will retain ownership of the customer communication updates until conclusion. This includes Mobile services such as Voice, Data, Messaging, Roaming, IVR, Digitalk, Wholesale CDR and IT engagement and many more.
What you'll do
The MVNO Engineer is to be the technical lead for their MVNO Shift pattern. The team is continuously evolving, and this role will be responsible for ensuring their shift pattern, is kept up to speed with changes. Provide technical back up to the MSAT Shift Team for secure related activities.
Troubleshoot complex faults raised via MVNO estate.- Work with Senior engineer and supporting teams to drive root cause analysis to identify corrective actions and permanent fixes.
- Work closely with the MVNO Senior Engineer to identify and roll out training for capability gaps.
- Monitor queue and ensure customer faults are being progressed, ensuring our SLAs are being met.
- Build strong working relationships with all areas within Vodafone Network Operations, Wholesale, MVNE, IT, our MVNO partners and Networks to improve efficiency.
- Supporting and being technical backup for secure activities undertaken by MSAT.
Who you are
Understanding of Networking, spanning Voice and Data Mobile networks including Voicemail SMS, MMS- Ability to build and maintain strong working relationships.
- Strong analytical skills, with the ability to draw insights from a large volume of diverse data
- Be self-driven, leading your own development
- Able to work in a fast paced environment
- Excellent written and vocal communication skills.
- SC Clearance or eligible to apply is a must. 5 Years minimal within the UK.
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What we offer
We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools, market leading parental leave policies and an innovative Reconnect programme for people who have taken a career break.
Together we can
Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.
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