Member Host - Shoreditch House London, England
Job description
Who We Are…
We are a collection of members' clubs, restaurants, hotels, workspaces and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally. Soho House is a space for its diverse membership and teams to connect, grow, have fun and make an impact.
The vibe…
At Soho House culture is everything and we believe that our Houses and Studios are only as good as the people who work within them. Whether it's a private members' club, hotel, restaurant, spa or gym each of our sites has its own style and atmosphere. We aim to make sure that all our guests and members have a great time and we firmly believe it's our people who make that happen
The Role…
A relationship builder, able to think laterally, also a passionate team player with excellent drive, excellent presentation and impeccable interpersonal manners, as well as a natural aptitude for customer service. The Member Host will be
responsible for member well-being and liaison and focusing on helping to create and drive great member experience and service through careful room curation and understanding.
Main Duties…
- Lead the member and guest arrival in the first minutes from passing reception to arriving on the club floor
- Providing a sense of support and confidence to the member that they will be well looked after and needs reasonably accommodated. A great welcome built on eye contact, communication and solutions
- If unable to provide the exact requests of the member the Club Host will provide alternatives which makes the member feel valued
- Maintain a constant presence in the house, taking time to talk to members and build relationships. Aim to acknowledge all departing members mirroring the engagement of the arrival.
- Awareness of all PWK+, PWK's and FHM's
- Be an on shift "go to" for members and their needs/requirements.
- Understand the eb and flow of service and the house and using this to manage member expectations and deliver excellence.
- Be introduced at all Member Inductions
- Obtain regular feedback from Members about the service, facilities, operations and events that take place in the house and provide updates to the in-house teams.
- Submit reports on member relations to the GM and membership team as and when required.
Requirements/ Qualifications:
- At least 5 years working in a hospitality environment.
- Previous experience in a member's club, or as a Maître'd in a reputable restaurant
- Experience using booking and table management platforms (Open Table)
Benefits…
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career.
- Weekly Pay
- Free meals whilst on shift
- Clothing allowance
- Accommodation discount
- Discount on food and beverage
- Discount on Cowshed and Soho Home (up to 50%)
- Pension scheme
- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Length of service gifts
- Volunteering days – 2 paid days a year to support a charity of your choice
- Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more
Opportunities for all…
Soho House was created to bring diverse communities of people together, and we take the same approach when building our teams. We thrive on differences and believe it is critical to our success as a global company. Soho House is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
