Meetings and Events Planner for prestigious College London, England
Job description
This is an amazing opportunity to work for a very prestigious college in London as a Meetings and Events Planner.
The purpose of your role
As a Meetings & Events Planner, you will be an integral part of a busy team. You will be responsible for developing and growing the external commercial conference and event business for Meetings & Events in London. Your role in the team will be to convert business to fill unsold space, planning and coordinating physical, hybrid and virtual events in order to maximise income and support meeting revenue targets.
You will assist the team across Meeting & Events in all aspects of sales, administration, database management and client liaison. You will also facilitate and coordinate the use of space for internal bookers and RCP Members and Fellows social events, as well as offer support to the wider Conference & Events teams contributing to meeting overall departmental revenue targets and our objectives.
In addition to your own events, you will also be responsible for supporting the sales team, by planning and coordinating events that have been converted from new prospective clients.
You will be responsible for handling and networking your own and existing accounts and engaging with past users to generate future business and develop new leads.
How we’ll measure your success
· Your ability to work successfully as part of a team, actively participate and provide effective support in achieving department objectives.
· Delivery of your own personal objectives and tasks set as outlined in your personal development review.
· Delivering on financial targets.
· Feedback from customers and stakeholders via the third party feedback survey on your performance.
· Your success in forward conversion of business from past events and your management of nominated key accounts.
· Timely and accurate delivery of the specific administration and sales related duties assigned to your role.
What you’re accountable for…
· Liaising with customers from the initial enquiry stage, right through the customer journey to post event follow up in a professional and efficient manner for internal and external events including physical, hybrid and virtual events.
· Arranging and conducting client venue visits, providing virtual demonstrations of our virtual event platforms and services, providing hospitality and promoting the venue’s facilities to prospective external clients.
· Demonstrating an in-depth knowledge of the product, pricing and packages on offer, as well as the differing event options available and enhancing customer desire by representing the traditions and ethos of the venue.
· Keeping up to date with our competitors pricing, packages and products and demonstrating commercial awareness in order to successfully negotiate with customers to win their business.
· Ensuring the successful delivery of events, by communicating, coordinating and compiling event details and liaising with the event operations and front of house teams.
· Participating in site visits, handling enquiries and taking ownership of events, as directed by the Business Development Manager.
· Understanding of the company’s professional activities and constraints with regards to selling external business and be sensitive and aware of the needs of the “internal customers” and the academic non-profit status is key.
· Preparation of accurate client invoices and ensuring that deposits are paid on time and correctly processed as directed.
· Liaising and consulting with the Senior Planners and Business Development Manager daily about enquiries, opportunities and bookings and reporting on activities as required.
· Maintaining and completing your own re-book list to ensure repeat booking and optimum yield management, as well as ensuring all your activities relating to your bookings and enquires are kept up to date in the CRM system.
· Ensuring your allocated Key Account plans are up to date, to ensure retention of existing business.
· Delivering a consistently high level of customer service.
Job Type: Full-time
Salary: £35,000.00 per year
Benefits:
- Work from home
Schedule:
- Monday to Friday
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
Experience:
- Event Planning: 2 years (preferred)
Work Location: One location
