Meeting & Events Sales Executive (Proactive) Southwark, England
Job description
Is now the time for a new challenge? Join us on this journey – people first!
We are currently looking for a passionate Meeting & Events Sales Executive (Proactive) to join the team here at Bankside Hotel - Voted one of the 'Best Places to Work in Hospitality' 3 years in a row. Sitting consistently in the top tier of all the hotels in London on Trip Advisor, Bankside Hotel is a social hub for anyone, guest or local, with a passion for culture, art and food. If this sounds like something you'd like to get involved with we would love to hear from you!
MAIN SCOPE AND PURPOSE OF THE ROLE:
This position is responsible for maintaining and maximising sales revenue within Conference & Events, Banqueting, Meetings and Social Events, ensuring all event details are recorded accurately, assisting in achieving budgets & targets set for this area - and the overall hotel budget, through effective use of yield policy and overall promotion of the Bankside product and its services. This role is about positioning Bankside as the ‘go-to’ hotel in the area.
MAIN DUTIES & RESPONSIBILITIES:
- To maximise Sales opportunities to achieve budget & revenue targets.
- To quote according to hotel guidelines, ensuring information is correctly input into the system immediately.
- To arrange & conduct site-inspections and educational trips for clients, to promote all aspects of Bankside’s offerings.
- Qualifying clients’ overall function needs & venues used, as well as other relevant Event booker contacts within their organization, to ensure capture of future bookings. Presenting other relevant hotel facilities & services accordingly to achieve maximum exposure.
- Developing & maintaining good working relationships with clients, to achieve consistent, efficient service - both for new and returning customers.
- To maintain a high level of product knowledge & awareness of in-house business and clients.
- Ensuring effective communication within the Conference Meetings & Events Department and throughout the hotel, particularly between Reservations, Food & Beverage, Front Office and Sales.
- Competitor analysis & regular information gathering regarding market trends, to ensure Bankside’s offerings are dynamic, relevant & better than the competition’scompetitors.
- To qualify all Event clients re potential for corporate rates. Identifying decision-makers and gathering information on budget, location requirements, hotels already used. Pitching rates & issuing contracts
QUALIFICATIONS & SKILLS REQUIRED:
- Adhere to all company credit policies to ensure that all revenue expected is received.
- Be fully conversant with & adhere to hotel fire procedures, life safety policy and all other Legal requirements.
- Ensure total confidentiality is observed in the execution of your duties.
- Proficiency in a PMS – ideally Opera is required.
- You should have experience of working in a high-end hotel or venue – ideally in an Administrative, or Reservations capacity
- Great Customer Service Skills - Must enjoy guest interaction (phone, email and in person), be able to anticipate guest needs, handle objections and complaints whilst maintaining a positive and professional attitude at all times.
- Must have a passion for Sales and self-motivated to achieve individual and team targets at every opportunity.
- Requires excellent communication skills, both verbal and written.
- We want you to be yourself, to think outside the box, to come up with new ideas, make it easy for the guests and love what you do daily.
What do we hope to see from our Banksiders?
Be Natural
- We want our people to be themselves, genuine and non-scripted.
- We give you the space to be yourself , so show us who you really are!
- A good level of English, other languages are an advantage of course.
Make It Easy
- Be flexible; respond quickly and positively to the changing requirements of the business.
- Make it easy for our guests, and your fellow team members, communicate effectively and be creative.
Feel Empowered
- We want our Banksiders to take charge and change the game.
- Take personal responsibility and initiative to resolve niggles in your own way.
Belong
- Show love towards our guests and your team! We are looking for someone who understands their individual value within Bankside and who wants to be part of the development of the local area as well as the hotel.
- Show passion towards internal product knowledge, our local area and continuously develop this knowledge.
In return for being a great Meeting and Events Sales Executive (Proactive), we will treat you to benefits such as:
- Complimentary dry-cleaned uniform
- Yearly increase of holiday entitlement to a max of 3 additional
- Free Meals on duty
- Medical Cash Plan
- Discounted Hotel and F&B rates globally with Marriott
- Enhanced Family Friend Policy
- Discounts on High street retail shops and restaurants, free fitness platform, holiday discounts and much more
Bankside; #whereyoubelong
***All offers of employment is conditional on the receipt of two satisfactory references being obtained from the referees provided to us on your application and proof of your eligibility to work in the United Kingdom.***
