medical transcriptionist Sheffield, England
Job description
Are you looking for an administrative opportunity to support our frontline healthcare professionals deliver outstanding patient care to the children and young people at Sheffield Children’s NHS Foundation Trust?
We are looking for aMedical Secretaryto work as part of the NeuroDisability Administration Team at Ryegate Children's Centre. You will work within a team of Medical Secretaries and Secretarial Assistants providing a range of secretarial administrative services to the clinical team.
We are looking for candidates who are flexible and conscientious and have the ability to work on their own initiative, prioritising their work and meeting deadlines whilst maintaining high standards. Candidates should be competent in the use of IT software packages (ie Microsoft packages) and have an excellent standard of punctuation, spelling and grammar. Don't worry about your knowledge of medical terminology - we can teach you this.
You will be required to provide a comprehensive secretarial service for a clinical team in the department in accordance with Trust policies and procedures.
You should possess excellent verbal and written communication skills in addition to a clear understanding of patient confidentiality. You must possess a good working knowledge of IT packages and the ability to work across a mixed skill team.
The role provides a link between the Trust, the patient and their GP for patients/carers and other healthcare professionals. You will provide a comprehensive, efficient and responsive administration service to the medical staff and their teams.
Sheffield Children’s is one of three independent, specialist paediatric hospitals in the country, providing dedicated healthcare for children and young people across community, mental health and acute specialist settings.
We have three overarching aims that set the direction for the Trust in our vision “to create a healthier future for children and young people.”
- Outstanding patient care
- Brilliant place to work
- Leader in children’s health
We are committed to supporting colleagues from different heritages and lifestyles while at work. This is supported through the offer we have in place for flexible working and the three equality network groups we have in place. Colleagues are encouraged to join these groups and request flexible working.
Main responsibilities
- To ensure post addressed to the consultant / clinical team is promptly collected, sorted, recorded and actioned as appropriate. To act on own initiative where appropriate in responding to incoming mail.
- Act as a focal point for the clinical team. Provide a friendly and professional service, deal with enquiries from a multitude of sources following Trust policies and standard operating procedures. Liaise with GP’s, other hospitals, patients, internal medical/non-medical staff and medical/non-medical external staff by a variety of means i.e. face to face/phone/e-mail/letter on a daily basis.
- Ensure all duties are undertaken in line with standard operating procedures and to enable the achievement of Trust and service specific key performance indicators.
- Frequently receive and respond appropriately to telephone and personal enquiries from patients, relatives, GP’s, other consultants and external bodies, referring enquiries to the consultants/clinical teams where necessary. This will require analysis of queries/issues, making judgements about how to deal with them and escalating as appropriate.
- Arrange investigations and follow up work and ensure that all results are presented to medical staff and subsequently filed into the patients’ medical record.
- Accurately record all paper/computerised patient records, updating and amending information in a timely manner and within standard operating procedures.
- Undertake routine or ad hoc data validation as required.
- Undertake typing of medical correspondence using copy, audio tapes and relevant IT systems to a high and accurate standard. This may include clinic letters, medico-legal reports and other administrative work.
- Process and action any “direct instructions” including checking appointments/review lists/investigations/diagnostic tests/interpreters have been booked as required.
- Keep appropriate statistical records/information as and when required for the clinical team for audit purposes. Provision of statistical returns required at regular intervals. This will involve entering statistical data onto databases.
- To be responsible for ensuring copies of correspondence are stored in the patients record in accordance with standard operating procedures.
- To attend meetings and committees to provide secretarial support by taking meetings and arranging meetings as and when required. This could include support to Consultants with research articles, preparation of teaching materials, etc.
- To be responsible for the preparation of discharge summaries in a timely manner in accordance with the locally agreed standards.
- Book reviews on to RMTL or TAU in a timely manner ensuring interpreters have been booked as required.
- Understand the 18- week RTT process and knowledge of the Trust’s Patient access policy and adhere to these guidelines.
- Accurately informing patients / clinicians of outcomes and information to influence the effective service delivery for all patients.
- To carry out general administration duties and provide clerical assistance as required.
- To support the induction and training of new staff within the secretarial service.
- To allocate work to support/relief staff.
- To order and take receipt of general office stationary and equipment and to organise equipment repair.
We are committed to being an inclusive employer and accurate data capture is an important part of that to ensure we are supportive and representative. Our aim is to ensure that all applicants can see themselves in the available categories on our application form, but we recognise that some of our data capture fields are not inclusive. We have flagged this with our system provider to ask for change.
We offer encouragement and active support to applicants with additional needs, including those from ethnic minorities, with disabilities and members of the LGBTQ+ community. If you wish to adjust any aspect of the recruitment process or wish to find out more about our recruitment & selection processes, please get in touch with our Recruitment Manager: [email protected]
We are continually reviewing our recruitment & selection process to support the long-term aim of Sheffield Children’s being a champion of Equality, Diversity, and Inclusion. If you have any ideas for improvement, please get in touch with Catherine Gilbert [email protected]
Trust Values
The Trust is committed to providing great quality patient care and keep children, young people and families at the heart of what we do by following our CARE values:
- Compassion – leading by kindness and showing empathy, understanding and respect
- Accountability – striving to do the right thing and owning responsibility
- Respect – value differences, tackling inequality and fostering a culture of inclusion
- Excellence – delivering a high-quality standard of care
