Senior Design Researcher London, England
Lloyds Banking Group
Full Time
London, England
85255 - 100300 GBP ANNUAL Today
Job description
End Date
Wednesday 20 September 2023
Salary Range
£85,255 - £100,300Agile Working Options
Job Description Summary
ABOUT USLloyds Banking Group is the UK’s leading bank with over 30m customers and its biggest digital bank, with over 18 million active online customers.
We’ve placed an ambitious transformation programme and a multi-channel approach to banking at the heart of our strategy to be the best bank for customers, backed by significant investment in our platforms and people over the next three years.
We serve millions of customers every day, from individuals and families to large businesses and corporations. This means we’re well - placed to help Britain prosper by shaping the way we spend, save and borrow.
Job Description
JOB TITLE: Senior Design Researcher
SALARY: £85,255 - £100,300
SALARY: £85,255 - £100,300
LOCATION: London
HOURS: Full Time
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time in the office.
About this Opportunity
At Lloyds Banking Group, we are seeking an exceptional and experienced Senior Design Researcher to join our Commercial Design Research Team. If you have a passion for uncovering insights, driving innovation, and crafting customer-centric solutions, this is the perfect role for you.
As the Lead Researcher, you'll be the driving force behind shaping the future of our Cash Management and Payments Platform, as well as our Markets Platform. Your keen eye for detail and strategic thinking will be instrumental in understanding the unique needs of our valued commercial clients, enabling us to deliver experiences that exceed their expectations.
Your days will be filled with exciting challenges and rewarding opportunities. You'll lead all research activities within these pivotal platforms, guiding the team in translating business objectives into well-crafted research plans. Your ability to collaborate closely with senior business stakeholders will ensure that our research efforts are precisely aligned with their needs, driving the efficient delivery of high quality, impactful research.
But it doesn't end there. As the lead, you'll also play a key role in managing and developing our team of talented junior researchers. Your mentorship and coaching will foster their growth and unleash their potential, resulting in a high-performing team delivering top-quality research outputs.
We are looking for someone with a true passion for design research, an insatiable curiosity, and a desire to make a difference. Your deep understanding of research methodologies and industry best practices will elevate our capabilities and keep us ahead of the competition.
What you’ll need
- Strategic thinking and research planning – the ability to work closely with senior stakeholders to understand their business objectives and translate these into detail research proposals and research plans
- Leadership – the ability to lead a small team of more junior researchers, helping them to deliver high quality research and also providing coaching and development to improve their research capabilities.
- Deep qualitative and quantitative research expertise - understanding what is needed, crafting the brief, analysing and interpreting results. Plus a strong practical understanding of how to best apply a broad range of research techniques
- Can translate business requirements into well-conceived and useful insight - Translate business requirements into well-conceived and actionable insight
- Ability to speedily and proactively identify the most important and relevant insights from research and put these across clearly
- Strong project management capabilities, adaptable and able to deliver multiple projects at the same time
- Enjoys working in partnership with colleagues and suppliers to ensure delivery to specification, using budget efficiently and meeting timelines
- Able to think expansively and design research studies that help to understand future customer needs and test future propositions
- Ability to understand business challenges and influence / guide on relevant research requirements.
- Ability to quickly translate business requirements into a coherent brief that balances cost, time and robustness.
- Experience managing to a research budget and finding efficient ways to deliver high quality research
About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups.
We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%
- An annual bonus award, subject to Group performance
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 30 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
If you’re excited by the thought of becoming part of our team, get in touch.
We’d love to hear from you!
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
