receptionist London, England
Parkside Recruitment
Full Time
London, England
29000 - 12.04 GBP ANNUAL Today
Job description
Reference:
40348
Sector:
Administration, Administrator
Salary:
£29,000 Per Annum
Town/City:
London
Contract Type:
Full time
Date Posted:
08/06/2023 15:45:00
My client based in London EC4N require a experienced Front of House Receptionist to join their team.
Role Purpose:
Our Front of House team members are expected to represent our client and deliver a genuine and personalized service to all our Occupiers and Guests.
As a Front of House team member, you will offer a warm, personal, confident, interactive and value add service to our clients Occupiers/Guests ensuring a consistently positive customer experience in the property.
Front of House team members should be able to perform in a fast-paced environment and manage challenging situations intelligently by offering appropriate resolutions.
Core Responsibilities:
- Welcome all Occupiers & Guests to ensure their arrival and departure experience is genuine, friendly and efficient
- Deliver memorable Front of House experiences by providing a 5-star level of service
- Ensure all calls (internal & external) are answered, transferred/forwarded promptly and professionally; record any messages accurately & obtain required information to be passed on.
- Deal with any queries from Occupiers/Guests and offer assistance in resolving issues.
- Ensure to monitor, action and process any emails on the company email account
- Attend any training's as highlighted by your line manager
- Attend regular One to One Meetings with the Front of House Reception Supervisor or FOH Manager
- Maintain and submit monthly Site reports as specified for your respective site by the Front of House Reception Manager
- Liaise and assist with the coordination of Building contractors and and have an awareness of works being carried out within the building
- Report any relevant information and issues to Front of House Manager and designated Facilities Management team
- Obtain knowledge about your local area and proactively offer the information to Occupiers/Guests and team members
- Ensure that all temporary and flexible contracted team members have been trained to Front of House standards and specifications
- Create rapports with Occupiers/Guests and maintain excellent professional relationships
- Understand and strictly adhere to procedures and protocols of the building with regards Health & Safety, Security measures and building access control
- Understand and strictly adhere to the Front of House departmental procedures and practices
- Ensure that all Front of House areas are well presented, clean and tidy at all times
- Log any Building Faults/Issues with the Help-desk team, also report them to the Front of House Reception Manager and Facilities Management team
- Carry out any administrative tasks assigned including CAFM and financial data management
- Categorizing post/couriers and delivering to Occupiers/Guests where needed
- Firmly abide by the company grooming standards and etiquette's guidelines
- Ensure all Visitors/Guests are signed in as specified by the Property procedures
- Ensure lobby presence is maintained, and entrance doors are covered at all times
- Provide information, directions/escort Occupiers, Guests to their desired locations
- Proactively offer assistance to all Occupiers and Guests
- Assist Occupiers and Guests with access barriers and access requirements
- Ensure any suspicious individuals/incidents are promptly identified and managed, also report any unusual activity to Front of House Reception Manager, Facilities Management team
- Community Engagement: where possible organise monthly pop-up events in the lobby and engage with the local community to identify value add services for Occupiers
- Assist Occupiers/Guests with Concierge services like restaurant reservations & local recommendations, transportation arrangements, dry cleaning pick up and drop off
- Provide ad-hoc administrative assistance to the Building Management team as and when required
Core Knowledge & Experience:
- Previous Front of House/Hospitality experience in similar front facing roles
- Experience of handling challenging situations and multi-tasking
- Experience of delivering exceptional Guest services
Skills & Personal Qualities:
- Ambassador for our clients brand
- Highly committed and passionate to deliver excellent service and drive for Occupier/Guest satisfaction, with a focus on first and last impressions
- Comfortable in a front facing role, well presented, confident and personable
- Excellent attention to detail and organisational skills
- Create and maintain positive rapports and professional relationships with Occupiers/Guests
- Demonstrate commercial awareness within the context of the role
- Calm, friendly and welcoming disposition
- Strong I.T skills
- Good team work ethic
- Clear and concise communication skills
Qualifications:
- Recognised IT certificate is desirable
- Hospitality qualifications/accreditation is desirable
Interested? Please Apply!
Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.
About Parkside Recruitment
CEO: Sagar Ruparelia
Revenue: $5 to $25 million (USD)
Size: 1 to 50 Employees
Type: Company - Private
Website: www.parksiderec.com
Year Founded: 1989
Parkside Recruitment
www.parksiderec.com
Uxbridge, United Kingdom
Sagar Ruparelia
$5 to $25 million (USD)
1 to 50 Employees
Company - Private
1989
