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Job description

Homebased with UK travel
Permanent, Full time
Between £80,000 – £85,000 per annum (dependent on experience) + Company Car + Company Bonus + Benefits

Serco works in partnership with the public sector in the UK and with world class public services providers across the globe to deliver joined up citizen solutions. Our agility, customer-first approach, robust portfolio of services, and global experience enable us to quickly respond with solutions that achieve outcomes with value.

We are seeking a Health Sales Manager with proven experience in participating in bids of significant complexity and scale in the public sector, with specific focus on bidding and winning work with Healthcare / NHS clients in the Facilities Management space across frameworks where the ability to step and repeat efficiently and effectively is key. The role will focus primarily on Healthcare FM opportunities, but prospects to work across the UK and Europe portfolio will also emerge.

As part of this you will:

• Create and maintain Capture plans for all qualified deals under your ownership on CRM in line with the SMS (Serco Management System)
• Work directly with customers, the wider Business Unit, and functional leads to gather, assess, validate, and document customer requirements key issues, concerns, hot buttons, and decision-making processes ahead of ITT
• Conduct site visits, customer meetings and other client interactions to improve customer relationships and gather the information required to inform Bid/No Bid decisions
• Take ownership for bid sections and service lines, leading the solution, bid writing and working closely with commercial and SME’s to build the financial models. Work with the Principal Lead to bring tender sections together as a final bid product.
• Bid write delivery of method statement and technical responses – working with Business Unit Operational teams, SME’s, and sector experts. Creating and maintaining knowledge centre content and working with Bid Writers.
• Lead or support hand over to operations from the Bid team once the bid is won, ensuring that a full and robust understanding of all aspects of the deal is embedded within the contract team, maximising probability of successful execution.
• Ensure comprehensive lessons learned is carried out at each stage, with specific plans to incorporate learning into future activities.

What you’ll need to do the role

• Sustained Sales and Bid experience, either as a Sales or Bid Manager or in another key role within a Bid Team ideally with Healthcare or Soft FM experience
• Commercial and financial understanding to ensure risk / reward / price are understood and clearly articulated
• Experienced in bidding methodologies, and ability to deploy these consistently, considering options to adapt to suite circumstances
• Strong written and verbal communication skills – active listening, ability to articulate customer’s environment and bid requirements to all management levels
• Must be proficient in various Microsoft applications including Excel, PowerPoint, Project, and Word
• Experience in structured methodologies such as Prince2, Shipley, Miller Heiman are not essential but advantageous.

What we offer

• Contributory pension scheme
• Employee Assistance Programme
• BUPA anytime health plan
• Serco Benefits package - including discounts to well-known retail and entertainment brands
• Company car
• Private healthcare
• Bonus scheme up to 10%

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About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.