Medical Receptionist Bradford, Yorkshire and the Humber, England
Job description
A Part Time Position – 25 hours per week – both morning and afternoon
Pay Scale – to be agreed
Thornbury Medical Centre is a well-established surgery housed in a modern building located at the rear of Thornbury Morrisons with primary care services to the BD3 and BD4 areas of Bradford.
We are currently looking for a reliable and flexible part-time receptionist to join our small and friendly team.
To have a thorough knowledge of all practice procedures.
➢ To have a thorough knowledge of the practice area.
➢ To have a thorough knowledge of the practice policies.
➢ To work in accordance with written protocols.
➢ To take responsibility for own development, learning and performance through training.
➢ Provide an excellent standard of customer service.
➢ Mature approach with ability to remain calm under pressure.
➢ Ability to maintain confidentiality.
➢ Good telephone and inter-personal skills.
➢ Good standard of general education.
➢ Ability to work with a methodical and careful approach.
➢ Flexibility to adjust work patterns to meet additional workload as it arises
Dealing with queries regarding services offered by the practice.
➢ Making telephone calls as requested.
➢ Arranging appointments for medicals and other non-routine appointments.
➢ Taking messages and recording them accurately in the patient record.
➢ Greeting and directing patients and checking their appointments.
➢ Handing out letters, completed forms, specimen bottles etc.
➢ Accepting requests for completion of forms, e.g. private health insurance claim forms etc. (check if a fee payable and take payment if appropriate).
➢ Accepting requests for medical examinations i.e. taxi/adoption, add to waiting list with correct contact details.
➢ Collecting fees for chargeable items.
➢ Generating computerised repeat prescriptions.
➢ Accepting deliveries and logging appropriately.
➢ Making routine and urgent appointments.
➢ Dealing with problems and queries from doctors, other staff, attached staff, patients and other agencies.
➢ Using the computer to enter patient information.
➢ Opening and securing the building.
➢ Ensuring patient signatures and ID on relevant forms.
➢ Updating notices and leaflets in the waiting room.
➢ Registering new patients, temporary residents and those requiring immediately necessary treatment.
➢ Sorting signed prescriptions.
➢ Disposing and recording of prescriptions failed to be collected.
➢ As part of the reception team, you would be expected to demonstrate flexibility and you may be asked to change your working pattern to cover sickness and annual leave.
➢ Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensuring procedures are completed correctly.
➢ Advise patients of relevant charges for private services, accept payment and issue receipts if needed, keeping records of such payments up to date
➢ Enter requests for home visits in system with relevant information.
➢ Action requests for ambulance transportation and enter details on the computer.
➢ Opening and distribution of internal and external post and date stamped.
➢ Scanning and matching of patient clinic letters.
➢ Act as an interpreter if needed.
➢ Act as a chaperone if needed.
➢ Handling specimens and ensuring the appropriate forms have been completed accurately.
➢ Recognise the importance of effective communication and strive to communicate effectively with other team members, patients and carers and to recognise people’s needs for alternative methods of communication and respond accordingly. This includes the use of the NHS email system as an efficient means of communication.
➢ Assist in maintaining a tidy and safe work area free from hazards and report anything considered to be a health risk or hazard to the Practice Manager.
➢ During your working day you will often be in possession of confidential/personal information. You must not disclose or discuss such information outside your place of work and information should only be shared on a need to know basis with approved bodies.
➢ You should only access/read medical records if you are dealing with that patient.
➢ Failure to observe confidentiality will result in disciplinary action.
➢ Under the provision of the Data Protection Act and GDPR, it is the responsibility of each member of staff to ensure that all computerised personal information relating to patients and other members of staff which he/she has access in the course of employment, is regarded as strictly confidential. Failure to adhere to this instruction will be regarded as serious misconduct and lead to disciplinary action.
➢ Other duties may be required if requested by management staff.
QUALIFICATIONS AND EXPERIENCE Good standard of General Education.
- Relevant Reception experience.
- Proven record of personal achievement.
- Good customer services skills.
- Good understanding of SystmOne
- Good
The Practice is open from 8.00am – 6.00pm (Monday-Friday) and this post requires the flexibility to cover reception sessions within these time periods.
If you feel that you would suit this post please forward you’re CV – marked ‘Private & Confidential’ – along with a covering letter.
Mrs Indira Rani Bhatti –Practice Manager
THORNBURY MEDICAL CENTRE
Rushton Avenue
BRADFORD BD3 7HZ
Or email an electronic version (in WORD format)
Closing Date for this Post is 31.08.23 – Apply within as vacancy maybe closed sooner.
Work remotely
- No
Job Types: Part-time, Permanent
Part-time hours: 25 per week
Salary: £12,000.00-£14,000.00 per year
Benefits:
- Company pension
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Yearly bonus
Experience:
- Medical receptionist: 1 year (preferred)
Work Location: In person
Application deadline: 11/10/2023
