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Job description

Part Time 18.75 hours per week.

Monday, Tuesday all day and Wednesday morning.

Lowe House Health Centre, St Helens

The postholder is responsible for ensuring the smooth and efficient management of the reception function, including high quality customer care, IT and administrative services, job sharing by:

• Medical Receptionists cross covering each other during leave working 5 full days when required.
• Providing a welcoming first point of contact for all visitors, including registering patients, making follow-up appointments, updating/filing/storing and retrieving clinical and personal records.
• Assisting patients to obtain the advice, information and/or treatment they require by telephone or face to face
• Providing a comprehensive and confidential administrative and secretarial service
• Inputting data electronically on a daily basis to provide activity information for reports
• All Medical Receptionists are Nominated Fire Wardens, responsible for alerting the Fire Brigade in the event of an Incident, and facilitating the safe and speedy evacuation of the
• Train and support new reception staff, Bank reception staff, and nursing cadets in respect of general IT, administrative duties, policies and procedures;

KEY DUTIES

• Registering patients as they arrive, making sure that all demographics are up to date
• Answer telephones and deal with enquiries
• Inputting clinical data
• Filing, scanning, photocopying
• Maintain and update manual and electronic filing systems containing patient information for analysis, audit et
• Report building maintenance faults to appropriate contact to maintain the facilities in good working order
• Obtain and provide personal and sensitive information, requiring tact and diplomacy where there are barriers to understanding.

St Helens and Knowsley Teaching Hospitals NHS Trust is the only acute Trust in Cheshire and Merseyside, and one of the few in the entire country, to achieve the title of OUTSTANDING, rated by the Care Quality Commission.

We provide a full range of acute adult services to our local population of circa 360,000 and provide tertiary services across a much wider area in the North West, North Wales and Isle of Man. We are a Major Trauma Unit and the Mersey Regional Burns Unit.

Our '5 Star Patient Care' strategy is at the heart of all that we do; supporting our vision to provide world class services for all our patients by getting it right for every patient, every time.

Our latest achievements include:

• Acute Trust of the Year – HSJ Awards November 2019
• Trust rates Outstanding by the CQC – Inspection August 2018
• Top 100 places to work in the NHS (NHS Employers and Health Service Journal)
• Best acute Trust in the North West for quality of care (NHS Staff Survey 2021)
• Best place to work in the North West (NHS Staff Survey 2021

In the NHS Staff Survey 2021 the Trust scored the highest marks in the North West for the following areas;

• Standard of care
• Best place to work
• Care of patients being the Trust’s priority
• Staff engagement
• Staff morale
• Compassionate and inclusive
• Providing a safe environment for staff

KEY DUTIES

• Registering patients as they arrive, making sure that all demographics are up to date
• Answer telephones and deal with enquiries
• Inputting clinical data
• Filing, scanning, photocopying
• Maintain and update manual and electronic filing systems containing patient information for analysis, audit etc
• Report building maintenance faults to appropriate contact to maintain the facilities in good working order
• Obtain and provide personal and sensitive information, requiring tact and diplomacy where there are barriers to understanding.