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Job description

We welcome candidates looking to work as part of a large admin team, supporting the Directorate as an Admin Assistant/Clerk Typist.

The post holder must be able to work using their own initiative, have excellent communication skills to liaise with patients as well as all members of the clinical team. We are looking for a reliable and enthusiastic individual to integrate well within the existing team, be flexible in supporting the functions of the Department and have a genuine desire to contribute to providing a quality service for patients.

• Interview Date: 7 July 2023
• 21 hours week
• You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.

A typical day involves visiting our Outpatient Areas to collect information, accessing the electronic referrals systems and sending appointment letters, scanning in to electronic records, requesting appointments to be made via our Booking Centre, speaking to patients and professionals over the telephone – with ad hoc duties as they arise.

Within this role, you can expect to be involved in the following (though not exhaustive):

• Answering phone calls from patients and staff
• Booking appointments
• Maintaining e-Referral
• Uploading to the patient record
• Validating data - collection/cleansing
• Walking between departments and ordering stationary

Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with over 18,000 staff and an annual income of £1 billion.

Rated ‘Outstanding’ by the CQC for the second consecutive time in 2019, we have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.

We’re also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.

Our staff oversee around 1.84 million patients ‘contacts’ each year, delivering high standards of healthcare.

We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.

We are unable to offer Sponsorship for this position.

• Working within a team of administrative staff supporting the provision of an efficient secretarial support service to Consultants, Junior Medical Staff and other clinical staff within their team, i.e. Specialist Nurses
• Audio typing of letters and documents
• Deal with telephone enquires promptly.
• Communicate with patients regarding appointments and admissions at the request of medical staff
• Cover admin posts Trust wide as required.

Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay.

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.