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Medical Receptionist Marazion, England

Marazion Surgery

Full Time Marazion, England 10.42 GBP HOURLY Today

Job description

Marazion Surgery

MEDICAL RECEPTIONIST

We are looking for a cheerful, conscientious and adaptable person to join our team.

Applicants should possess GCSE Grade ‘C’ or equivalent in English and Mathematics and have a good level of general education together with previous reception experience. Candidates must have computing/keyboard skills and be able to work as part of a team and on their own initiative. Excellent communication skills and a confident telephone manner, common sense, a willingness to learn and the ability to remain calm under pressure are essential attributes of any applicants. Previous experience as a Medical Receptionist in a General Practice would be advantageous.

Flexibility is essential to this post.

Benefits include optional pension and uniform provision.

REHABILITATION OF OFFENDERS ACT: This post is exempt from the Rehabilitation of Offenders Act 1974. Should you be offered the post it will be subject to a DBS Disclosing and Baring check before the appointment is confirmed. This will include details of cautions, reprimands, final warnings, as well as convictions.

WORKING TOWARDS EQUAL OPPORTUNITIES

Job Description:

TITLE: MEDICAL RECEPTIONIST

GRADE: Salary negotiable, depending upon experience

HOURS OF WORK: 30-37.5 hours per week

DEPARTMENT: Reception

RESPONSIBLE TO: Practice Manager / Deputy Practice Manager

Job Summary:

The Receptionists provide efficient and effective support within the Practice. The primary role is to receive and assist patients, making appointments, dealing with all enquiries and problem-solving; to liaise with the multi-disciplinary team and patients as regards the smooth uneventful running of all clinics. A calm, confident telephone manner, excellent communication skills, knowledge of General Practice and the NHS, as well as good IT skills to input data, is essential to this post. The post-holder will provide cover for colleagues in such times as annual leave or sickness. This is a demanding job and at times stressful.

Main Duties and Responsibilities:

COMMUNICATION:

1) To ensure communications between the patients, clinicians and other agencies are of a high standard.

2) To maintain effective communication with all members of the clerical team, to ensure that any problems arising are resolved efficiently and effectively

3) To ensure confidentiality is maintained at all times

4) To attend regular Departmental Meetings, and other meetings as requested

RECEPTION:

5) To receive, advise and direct patients, visitors and members of staff who attend the Practice

6) To book clinic appointments and record outcomes in accordance with departmental procedure

7) To monitor appointment/clinic activity levels advising medical staff and management of potential problems

8) To act promptly upon incoming telephone calls in a professional manner, including working on the main switchboard

9) To liaise with the Practice Manager, Administrators, Doctors, Clinicians, Nurses, and Dispensers, to ensure the efficient and uneventful running of clinics on a daily basis

10) To liaise with patients to ensure the efficient running of clinics

11) To take accurate and detailed messages, and ensure that all are dealt with by the end of the day

12) To give out test results to patients, following practice guidelines

13) To deal with all emergency patient attendances, including responding to panic alarms and locating emergency medical equipment

14) To provide information and basic medical advice, following protocols, to patients and their carers

15) To signpost or navigate patients to appropriate services

16) To process incoming correspondence, particularly by email and online consultations.

ADMINISTRATION:

17) To maintain efficient filing systems, both paper and computer based

18) To ensure the prompt distribution of all incoming mail, including scanning and assigning to patients’ computerised medical records

19) To check all stores and orders as they arrive on the premises and ensure the administrator is informed

20) To maintain pending lists for specialist clinics

21) To ensure Medical Records procedures are followed

22) To maintain and update the literature and equipment cupboard on a regular basis and inform the Administrator to reorder

23) To arrange patient transport, as routine or urgent, by ambulance or car

TECHNICAL:

24) To maintain and update information on the computer systems as required

25) To maintain and update computerised audit data

26) To maintain and update the demographic details provided by patients

TRAINING/EDUCATION:

27) To be familiar with the location of relevant policy and guidance material and aware of their contents

28) To participate in appraisal and relevant developmental activities including mandatory training

29) To assist with the induction and training of new staff and any work experience students

30) To attend annual first aid and basic life support training including use of defibrillator

MANAGERIAL INSTRUCTIONS:

31) To ensure all procedures are adhered to for each task

32) To maintain the highest standards of safety by working with due regard to systems of work, fire orders and all health and safety legislation

33) To ensure that fire alarms and panic buttons are tested at regular intervals and maintained

34) To ensure the safety of patients and staff within the Practice is adhered to at all times by carrying out periodic risk assessments of the working area

35) To provide cover for colleagues in times of annual leave or sick leave

36) To be fully conversant with and maintain standards of conduct and dress to sustain the public confidence

37) To use all resources efficiently and effectively

38) To ensure security of Practice premises at all times

39) Any other duties which may be necessary following discussion with the Practice Manager

Job Types: Full-time, Permanent

Salary: From £10.42 per hour

Benefits: