Medical Receptionist Sheffield, England
Job description
The Role
This role will be one of the first points of contact for our patients contacting LivingCare Group. We require an individual who is actively able to multi-task and maintain the highest customer service standards.
This role is responsible for the meeting, greeting, and processing our patients at our clinic this includes any follow up and patient correspondence in what can be a busy environment.
You will treat our patients as individuals showing the greatest respect, humility, compassion and warmth.
We want dedicated individuals who are keen to put our patients at the heart of everything we do.
LivingCare Group are rapidly growing across Yorkshire, with reaches further across the country. We continue to develop new services across our private and NHS provision.
This role may require some ad-hoc work in our Leeds sites.
Main duties & responsibilities
Meeting and greeting all patients accessing our services, whether NHS, private or professional athletes.
- Completing check in duties
- Managing post clinic administration
- Making onward referrals where required
- Responding to enquiries over email
- Managing patient booking follow up from clinics
- Ensuring patient satisfaction
- Admin related to patient appointments
- Entering and fulfilling all SystmOne requirements
- Ensuring all processes are completed for patients booking appointments with LivingCare
- Keeping track on waiting times and escalating where appropriate
- Any responsibility within the customer service function.
Knowledge, Skills & Experience
- Experience of clinical administration
- IT literate
- Able to multi task
- Has a patient focus
- Caring and empathetic approach
- Team worker
- Considerate
- Understanding of the NHS and health is desirable
- Quick learner
Why work for us?
- Up to 10% discount on a number of cosmetic treatments at Skinfinity Cosmetic Clinic
- NHS discount at a range of shops and restaurants
- Employee of the month rewards
- Parklife discounts (available to staff located in Leeds)
- Cycle 2 Work scheme
- Good value on-site restaurants, nearby shops and gym
- Birthday paid holiday
- Christmas shopping 1/2 day holiday (Company Discretion)
- Long service awards
- 27 days minimum holiday plus bank holidays
- Opportunities to work flexibly
- Sick pay
- Social events including staff Christmas parties
- Quality working environment
- Support available on a wide range of personal and work issues
- Bi-monthly staff newsletters to keep you up to date with work life
- Access to in-house quality healthcare
- Peoples pension
- Free parking
- Compassionate leave days
- Annual pay review
Our continuing success as a business is down to the talent, hard work and dedication of our staff.
Along with great job satisfaction, you can look forward to a competitive salary, opportunities to grow, a pension scheme and great employee benefits.
Job Types: Full-time, Permanent
Salary: £10.42-£12.55 per hour
Benefits:
- Additional leave
- Cycle to work scheme
- Flexitime
- Free flu jabs
- Free parking
Schedule:
- Day shift
- Flexitime
Ability to commute/relocate:
- Sheffield: reliably commute or plan to relocate before starting work (required)
Experience:
- Receptionist: 1 year (required)
Work Location: In person
