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Roche is a leading investor in UK Healthcare. We invest in our future through research and development, and in our people through continuing professional development.

About the role:
This is a great opportunity to join a dynamic Medical Information team at Roche based at our UK Pharmaceutical Head Office Welwyn Garden City, Hertfordshire. The Medical Information Team contributes to the safe and effective use of Roche medicines by using their knowledge of Roche products and disease areas to respond to scientific, technical and medical enquiries from external healthcare professionals (HCPs), patients and members of the public.

• As a Medical Information Partner your primary role is to respond to telephone enquiries on our world leading medicines from external healthcare professionals, patients and members of the public in compliance with all applicable laws, regulations, industry codes, (e.g. ABPI, MHRA, PIPA) the Roche Group Code of Conduct and internal policies and procedures
• The Medical Information Partner supports the MI Department by ensuring telephone enquiries are responded to, logged and triaged accordingly
• The Medical Information Partner will partner effectively with all members of the Roche MI team by sharing insights gained from customer interactions
• The Medical Information Partner will support knowledge sharing and contribution to specific projects with MI colleagues enabling improvements in efficiency and customer service

Responsibilities include:

• Providing a high quality medical information call handling service by answering medical information enquiries received via the telephone in an accurate, confident and professional manner
• Responding to standard telephone enquiries for the UK and designated dependencies from healthcare professionals, patients and members of the public, looking to go beyond the minimum required standard & timeframes
• Escalating complex MI enquiries to the relevant Medical Information Specialist
• Identifying and escalating non MI telephone enquiries to the relevant Roche department including adverse events and product complaints
• Remaining up to date on designated product(s)/therapeutic areas

This is a customer contact role for which you will need to have:

• BSc Degree in a Life Science, Human Biology, Pharmacology, or Pharmacy.
• Outstanding interpersonal, written and verbal communication skills and fluent in English.
• Team player mentality, self-motivated and with a can-do attitude.
• Previous experience of working in a busy, customer service telephone call centre and/or medical information role in the pharmaceutical industry is desirable.

Roche is an equal opportunities employer.

If you are proud of contributing and feel you have the commitment to teamwork and innovation that we are seeking, then Roche is the organisation for you. In return we offer a competitive salary plus the excellent benefits you would expect from a blue-chip organisation.

Application process:
To be considered for this position, please apply using the link below.

CV & cover letter
When completing your application, please ensure you attach an up to date CV with a cover letter explaining why you would like to work in the Medical Information Team and how it fits with your current career aspirations. If applicable, please also include details of your current remuneration package and/or your salary expectations.

Video interview

Final stage: Face to face interview (date tbc)

Application deadline: 29th June

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Our UK Pharmaceutical head office is situated in Welwyn Garden City, Hertfordshire, with beautiful countryside surrounding the area. Supported by major motorways & airports as well as being a 30 minute train ride to London, access is easy. Our award-winning office, known as Hexagon Place, was opened in 2005 and provides a modern, flexible working environment with facilities that are second-to-none. Around 2,000 people work at our Welwyn office in Global Early Development (pRED), Global Product Development (PD), Commercial (Rx) and our Corporate functions.

Roche offer a competitive salary plus the excellent benefits you would expect from a blue-chip organisation. There is a fully equipped gym on-site, a library and information centre, and an active sports and social club. We also have a subsidised staff restaurant providing foods to cater for every taste throughout the day. At the heart of the building is an informal meeting area known as The Street which features a coffee shop, snack machine and cashpoint. A second building on-site, called The Hub, contains modern meeting room and conference facilities. Roche promotes personal well-being and work-life balance. Therefore, flexible working options will be considered for all roles at Roche UK. Roche is committed to creating a diverse & inclusive environment. The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of Roche.

The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of Roche Products Ltd. At Roche Products we believe diversity drives innovation and we are committed to building a diverse and flexible working environment. All qualified applicants will receive consideration for employment without regard to race, religion or belief, sex, gender reassignment, sexual orientation, marriage and civil partnership, pregnancy and maternity, disability or age. We recognise the importance of flexible working and will review all applicants’ requests with care. At Roche difference is valued and we are proud to be an equal opportunity employer where you are encouraged to bring your whole self to work.