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JOB SUMMARY:

Under the direction of the practitioner, maintains examination rooms and back office area, interacts with patients, obtains clinical history and performs tests as directed by the practitioner.

MINIMUM JOB REQUIREMENTS:

• High school diploma or its equivalent.
• M.A. vocational training program or equivalent training.
• CPR certification or must obtain at next available class upon hire.

PREFERRED JOB REQUIREMENTS:

• CCMA certification

SKILLS / KNOWLEDGE / ABILITIES:

• Excellent communication skills to effectively and tactfully communicate with patients and their families and guests, co-workers, managers, providers and other hospital personnel on a one-to-one basis using appropriate grammar, vocabulary and word usage.
• Interpersonal skills necessary in order to carry out duties in a professional manner, as well as the ability to work well under stress.
• Ability to problem solve and work well in a team environment.
• Basic computer skills and the ability to learn and proficiently perform computer applications related to department operations and job function.
• Excellent customer service skills with special emphasis on patient centered care.
• Ability to be discreet and protect the integrity of any confidential matter or information encountered during the performance of job duties.
• Ability to promote compassion and a therapeutic environment.
• Basic working understanding of the concepts of infection control principles to prevent the spread of infection to patients, self and others.
• Ability to react appropriately to any environment or situation.
• Ability to manage several assignments simultaneously and appropriately prioritize based on caseload and patient needs.

WORKING CONDITIONS:

• Typical clinical office environment with frequent standing and walking.
• Work subject to interruptions and occasional high stress levels.
• Risk for occupational exposure to blood and other potentially infectious, electrical and radiation hazards.
• Works with protected health information.
• Works in close proximity to patients and visitors.
• Ability to work occasional extended hours, based on the needs of the practice and flexibility to work at other practice locations.

PHYSICAL AND MENTAL ACTIVITIES, TOOLS AND EQUIPMENT:

• Standing, walking, stooping, bending, lifting, pushing and pulling to provide patient care and to utilize patient care devices necessary to perform duties in a safe manner.
• Ability to use equipment found in patient room or nursing area.

Equal Opportunity and Affirmative Action Employer: Minority/Female/Veteran/Disability

Marion Health is a smoke-free environment.