Marshall Luton, East of England, England
Job description
Job Description
Gravity Active Entertainment, Luton
Our vision is to help more people have fun. It’s as simple as that. But a dream is only a dream without a plan, and ours is to grow Gravity until our name is synonymous with good times. Gravity is zero inhibitions. The power of play.
We are currently looking for individuals to join our team at Luton. If you are enthusiastic and love working with people, Gravity could be the place of work for you. We believe that our people are our most important asset. The Marshall’s attitude directly affects how the Gravity brand is perceived so we need to ensure that we provide the best possible experience to every customer who walks through our door.
Job Description – Gravity Active Entertainment
Title: Marshall
Location: Luton
Position reports to: Park Management
Main Purpose of the Job:
To provide a friendly and enthusiastic service, creating an amazing entertainment experience for all our customers. To ensure all safety and cleanliness standards are met, to secure the safety of customers and staff at all times. To show an appreciation of, and commitment to the culture and philosophy of Gravity.
To respond to all lines of communication, booking parties and group events, assisting with online sales, verifying waivers, and general office duties including cash handling.
Main Responsibilities:
- Greet and assist customers entering the jumping area.
- Ensure that all jumpers have a valid waiver, wristband, are wearing trampoline socks and no loose jewellery.
- Ensure all customers watch the relevant safety briefing before bouncing.
- Ensure all customers complete a warm up before bouncing.
- Ensure that everyone adheres to the Company’s Health and Safety Policies for each activity.
- Coordinate the clearing of the trampoline courts of customers whose time has elapsed.
- Ensure that all pads, nets, springs and other safety items are functioning properly on the trampoline park.
- Monitor cleanliness in all customer facing areas.
- Report any problems or issues to the supervisor or manager on duty.
- Attend to all injured visitors within your designated area and implement first aid as necessary.
- Ensure compliance with all organisational policies and procedures, including those for stock control and cash handling.
- Complete any other duties as and when requested by a supervisor or management.
Person Specification:
Essential:
- Demonstrates a ‘can do, will do’ positive attitude and enthusiastic approach.
- Customer focused professional attitude to service.
- Able to deal with customers of all ages.
- Able to work as part of a team.
- Able to speak confidently in front of large groups.
- Able to work flexible and unsocial hours including weekends, evenings and Bank Holidays.
- Basic IT, numeracy and literacy skills.
Desirable:
- Previous experience of working within a fast-paced leisure or customer facing role.
- Previous experience of working with children, such as a play centre or similar.
Additional information:
To apply please send over your CV along with a cover letter.
- Work during weekdays and weekends is required.
We process personal data relating to those who apply for job vacancies with us or who send speculative job applications to us. We do this for employment purposes, to assist us in the selection of candidates for employment, and to assist in the running of the business. The personal data may include identifiers such as name, date of birth, personal characteristics such as gender, qualifications and previous employment history.
We will not share any identifiable information about you with third parties without your consent unless the law allows or requires us to do so. The personal data provided during an application process will be retained for a period of at least six months or, if required by law, for as long as is required.
This privacy notice does not form part of an employment offer or contract between us. If we make an employment offer to you, we will provide further information about our handling of your personal information in an employment context separately.
If you would like to find out more about our data retention policy and how we use your personal data, you want to see a copy of the information about you that we hold or have any questions or issues regarding data protection, please email us with the Subject “Data Protection Request”.
Job Types: Part-time, Permanent
Salary: £5.39-£10.56 per hour
Benefits:
- Employee discount
- Store discount
Schedule:
- Monday to Friday
- Weekend availability
Work authorisation:
- United Kingdom (required)
Work Location: One location
Expected start date: 19/06/2023
