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Allen & Overy is a leading global law firm operating in over thirty countries. We work on some of the most challenging and important deals and have built a reputation for delivering exceptional legal solutions that help our clients grow, innovate and thrive. The legal industry is changing, and we're committed to leading that change, putting our people first, embracing new ways of thinking and integrating technology into our everyday work. Our business teams work hand-in-hand with our lawyers, Consultants and other specialist teams, and are ambitious, driven and leaders in their field.

With us, you will constantly be learning and growing. We invest in you by offering exceptional professional and personal development – providing training, mentoring and practical support. We offer rewarding careers that are built around your strengths and designed to ensure you can achieve your personal and professional goals, recognising that those may look different for everyone.

We have a powerful commitment to diversity, equity and inclusion. We’re determined to play our part in advancing a workplace where progress is made by harnessing our differences – whatever defines you, we ask you to bring your whole self to work. What truly defines a career at Allen & Overy? We recruit the best and ask for the best of you. We provide challenge, support and a place for you to belong. And together we excel, working on meaningful projects of global significance.

Department purpose

The Client Relationship Management (CRM) team sits within the Global Business Development, Marketing & Communications function. Dedication to clients is one of Allen & Overy's core values and to this end client relationship management is at the forefront of its global strategy.

Role purpose

This role will support Global Relationship Managers across a portfolio of accounts in the management of the firm's relationships with its key strategic clients, and work closely with other business development and marketing team members and areas such as Finance, IT and HR.

What you will do

This role will involve the following:

• Supporting with the preparation of client-facing documentation and reports including client relationship brochures, management information reports, panel pitches, management information reports, client presentations, value-add reports and contact cards

• Developing and distributing internal communication for the global client team and within the firm

• Producing client-related research and analysis including: client strategy, client structures, financial performance, key contact mapping, competitor activity, developments in the client's markets and client needs analysis (to help identify leads and opportunities), monthly reporting on client financial performance, recent relationship activity, pitches, meetings etc

• Maintaining client information on A&O’s internal systems to ensure it is kept up-to-date

• Keeping track of proposals and opportunities in A&O’s CRM system

• Preparing for and attending regular internal meetings with the Global Relationship Manager, Global Relationship Partners and other core team members to agree client targeting plans

• Driving the strategic mailing process on each account

• Supporting the Global Relationship Manager on the management of secondees at clients

• Supporting the organisation of client specific events, entertainment and client training

• Assisting on certain client relationship management priority projects designed to support the development of the firm's client relationship management approach

What you will have

• Enthusiastic and pro-active approach

• Excellent writing skills and attention to detail

• Ability to demonstrate initiative and generate ideas

• Excellent communication and interpersonal skills

• A deep knowledge of Microsoft Office Suite, particular skills with Excel and PowerPoint preferred

• Eye for design/creativity (e.g. for presentations, proposals and events)

• Ability to work well under pressure and to drive through major projects to completion

• Ability to process and analyse business data and research

• Good organisational and administration skills/ability to multi-task

• A Marketing or Business qualification, or relevant work experience

What we can offer you

• Competitive base salary

• Flexible working approach

• Perks Card

• Mental health & health and wellbeing resources

• Family and social events, including charity and social committees