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Market & Performance Strategy Manager - 12M FTC

We will consider both a London or Coventry base for this role.

At Sainsbury’s we believe that the customer should be at the heart of everything we do which is why we have put digital at the centre of our vision of being there for our customers whenever, wherever and however they want and of serving more of our customers more of the time.

You will be working in one of the fastest growing and dynamic areas of Sainsbury’s. As a key member of the eCommerce leadership team, you’ll be at the heart of growing our group digital business. Best in class knowledge of our customers, channel(s) performance and market landscape will ensure we’re set to deliver a competitive and compelling offer which is loved by our Customers and well-articulated through endorsed business plans. The role is key to developing and driving the plans to bring our digital teams together across the Group.

The role will develop our food digital propositions and will continue to support us embedding Digital operations more deeply within the ways of working of the rest of the business.

What you need to do:

• Know our Digital market place better than anybody else, covering customer, competition and trends. Channel this knowledge to broader our understanding of performance and sales/profit opportunities
• You’ll be on the pulse with our performance; past, present and future to ensure we know what factors are influencing our metrics. Review, consolidate and analyse multiple data sources and turn them in to clear messages and actions for the Digital Leadership Team. Importantly, you’ll need to decipher what performance trends are most vital to get after
• Evaluate our share of the market, associated trends and where we’re winning or losing versus the competition
• You’ll know our competitors inside-out, researching their strategies, propositions and performance. Employ this knowledge to help inform our own trade strategy and identify business opportunities
• Establish a deep knowledge of who our digital customer is and what’s driving their behaviour, utilising internal and external segmentations and data. Channel this insight to step on our plans and actions
• Own the day-to-day relationships between Digital and Customer Insights. Ensure their priorities align with our divisional needs and we’re fully utilising their skills and expertise.
• Maintain and develop excellent relationships with other parts of the division (e.g. Leadership team & team managers) and wider business (e.g. Marketing, Customer Insights, Customer Contact team) to ensure we’re getting the right support, insights and activities to drive the Food Digital agenda
• Work with divisional Analytics and Reporting teams to ensure reporting and performance dashboards provide relevant information which is understandable, trusted and timely – taking the lead role in interpreting the outputs
• Building on existing group knowledge, identify how we can build stronger site operations capabilities to ensure a pain-free experience for our customers which captures every sale
• Lead propositional enhancements and optimisations projects by supporting the creation of high quality business case recommendations / presentations, with stakeholder input
• Working across divisions to ensure that the plans are co-ordinated, ambitious, realistic and collectively achievable
• Resolution of project issues with relevant or responsible colleagues around the business
• Engaging relevant parts of the business, particularly Retail, in strategy and progress of programmes

What you need to know & show:

• A strong quantitative degree ideally in Mathematics, Economics, Operational Research or Business related
• Excellent analytical skills and statistical understanding.
• Experience of using Excel and PowerPoint to an accomplished level.
• How to assess, synthetize and conclude from varied data sources and present complex data and themes in engaging, clear and simple ways to varied (and non-technical) audiences
• Proven track record of winning the hearts and minds of key stakeholders
• Knowledge of Retail in the UK. An understanding online/digital market is highly desirable
• You’re able to strike the right balance between analytical rigour and experience driven judgement
• You can consider broader business / divisional considerations in to your thinking
• You know when to re-evaluate and course correct as data, insights and analysis evolves. Can effectively prioritise and identify what direction will add most value to our goals
• Can take on challenges, and happy to lead in an area where there is limit precedent set. Think of new and innovative ways to use our data where tried and tested methods aren’t appropriate
• You can build trusted relationships with stakeholders inside and outside of the division through well-developed professional networks
• Management of a complex and inter-dependent portfolio of programmes and projects
• The ability to synthesise complex problems or decisions
• You can deliver complex messages and topics to broad and very senior audiences
• You’re able to spot issues and course correct where appropriate
• Experience managing the scoping, testing and delivery of significant end-to-end change in a project or proposition environment

What decisions I can make including budget:

• Leading role in defining our corporate plan growth rate (with leadership sign off) and top line sales budget
• How we prioritise areas for performance improvements

Support we will provide:

• Wider Customer & Trade Planning team and SMEs across the digital division
• Draw down on further resources from our Applied Data & Analysis team (including a Reporting team) and Customer Insights
• Support from other divisional functions (Online Finance, Operations, Ecommerce, Strategy)

In return you’ll get:

• Colleague discount across the multi-brands – Sainsbury’s, Argos and Habitat
• Holiday allowance
• Hybrid working
• Bonus scheme
• Pension plan
• Special offers on gym memberships, restaurants, holidays, retail vouchers and more

Work-life balance is important to us, so we offer our colleagues as much flexibility as possible in line with the needs of their role. We trust them to decide how, where and when they work, combining remote and collaborative working with a flexible approach to hours, giving them plenty of time and space for life outside of work whilst delivering against our business goals.

Across our multi-brands, we’re proud to be an equal opportunities employer that champions a diverse and inclusive culture. If you’re reading this, even if you’re not 100% sure you’re there with your experience, we’d still love to hear from you. If you’d like to find out more head to Sainsbury's Digital

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