Manager - Service Management Office London, England
Job description
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
We’ve got an exciting opportunity to join our EMEIA Tax Centre (ETC) team who are recognised as leaders in delivering exceptional client service across borders. ETC provides specialist tax, business and technology expertise to address our clients’ most pressing challenges in an exciting, dynamic tax and business environment, through a broad range of innovative service offerings.
Alongside 570+ talented professionals across 21 countries, you will be working with a mix of clients from fast-growing start-ups to large global corporations.
The opportunity
The combination of experience and innovation in ETC makes it not only one of the most exciting places to work in EY, but also a place where you can learn and develop into a skilled Engagement Management professional working on complex and challenging projects.
Our team in London acts as a single point of contact between the client and the EY global network for all Global Compliance and Reporting (GCR) services. We help multinational clients manage the increasing regulatory and legislative demands they face in fulfilling their statutory compliance and reporting requirements.
Your key responsibilities
You will lead multi-country, multi-service engagements across a varied global portfolio of clients ranging in size and complexity. You will be looking after the contracting and transition processes, supporting the clients’ finance and tax transformation, leading client relationship management, developing our service offerings and ensuring exceptional client service throughout the life of our contracts.
In addition, you will support business development by working on key proposals, coordinating the preparation of documentation and fees, and presenting them to new clients.
Skills and attributes for success
Coordination of multi-jurisdiction engagements including project setup, transition, on-going service delivery and event driven changes- Develop and manage relationships with key stakeholders (internal and external)
- Lead day-to-day client meetings
- Manage engagement governance
- Management of the offshore delivery team in India
- Mentor and develop junior members of the team
- Review profitability regularly and look at ways to improve where possible
- Identify opportunities for additional EY services
- Develop solutions with the team to enhance service offerings, improve profitability and promote knowledge sharing across the network
- Assisting with proposals including pricing, proposal materials, technology demonstrations and oral presentations
To qualify for the role you must have
Experience working on multi-jurisdictional projects- Experience in client-facing roles interfacing with executive stakeholders
- Ability to develop internal and external stakeholder networks to build relationships necessary to deliver against strategic plans and projects
- Excellent verbal and written communication skills with a proven ability to adapt your message to both technical and business audiences
- A demonstrable track record of leading/delivering quality engagements that result in long-standing client relationships and repeat client engagements
- Experience managing teams
Ideally, you’ll also have
Excellent MS Excel and Word capability- This role does not specifically require tax or accounting qualifications or experience, but previous experience in these areas would be beneficial
What we look for
An energetic team player with the ability to build strong working relationships with client and EY teams alike. Someone who can manage issues through to successful resolution, strengthening the client relationship. A result driven candidate with the capability to add financial value to an engagement and bring innovation to their clients.
What we offer
As part of this role, you'll work in a highly integrated, global team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer:
Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.- Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
- Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
- Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
Please apply to this role only through the ‘Apply’ link (not through the local office). Your application will then be routed to the appropriate recruiting team.
The exceptional EY experience. It’s yours to build.
EY | Building a better working world
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
