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As Unified Performance Management & Analytics (UPMA) Manager within Deloitte Technologies, you will collaborate with technology professionals around the globe at all levels to provide an exceptional infrastructure monitoring toolset.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, that covers audit, risk advisory, and consulting services across tax, legal, business, technology and corporate finance, we help our clients become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

Connect to your opportunity

You will lead a global service team providing an infrastructure monitoring toolset along with operational, performance, and business insights to internal customers.

• Lead, mentor, and develop team members to excel in their areas of expertise and career goals
• Operational stability of the infrastructure monitoring and performance data analytics technology offered through the Unified Performance Management & Analytics Service
• Assist in the development of the service roadmap within the strategic objectives of the organization
• Develop partnerships with vendors and assist in contract negotiations
• Maintain relationships and collaborate as one with technology leads across the globe to provide exceptional service
• Lead the coordination and delivery of complex projects throughout the service lifecycle
• Establish standards, procedures, and methodologies to govern the service structure within the legal, privacy, and security policies
• Effectively communicate ideas and service solutions across all levels of the organization
• Contribute to financial planning, forecasting, and budgeting within the service area
• Maintain an awareness of market and industry trends to determine areas of improvement and deliver competitive edge

Connect to your skills and professional experience

• Bachelor’s degree in computer science or a related field or equivalent work experience
• Proven experience in technical operations and support, delivery management, and team leadership
• Experience with enterprise level monitoring and data analytics tooling such as Dynatrace, Splunk, ThousandEyes, and SolarWinds Orion
• Expert understanding of infrastructure technologies including cloud, networking, software/hardware systems, and applications to be able to analyze and report on them
• Understanding of ITIL practices and SAFe methodology
• Relevant governance and/or analytics experience
• Excellent communication skills (reading, writing, listening, speaking, and presentation)
• Must have ability to work independently as well as in a team environment
• Ability to thrive in a fast paced, multi-tasking environment

Connect to your service line - Enabling Functions

Collaboration is central to everything we do at Deloitte. Bringing your individual skills and experience, and sharing your specialist knowledge, is how you’ll make a far-reaching impact. Come join us.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.

Connect with your colleagues

“Since joining Deloitte I have really flourished as an individual and improved both my personal and professional skills. My team encourages me to be the best version of myself I can be, and to continue to develop my skills.”

Connect to your agile working options

Location: UK Wide

Your Work, Your Way: We call our hybrid working vision Deloitte Works. And it does. We trust you to make the right choices around where, when and how you work. You’ll be able to make decisions about how you work best, to be collaborative, learn from colleagues, share your experiences, build the relationships that will fuel your career and prioritise your wellbeing. Having great conversations with your team and your leadership paves the way for great collaborative ways of working

You’ll be joining one of our innovative virtual communities. Which means you’ll be part of the Deloitte Global team. You’ll spend most of your time working from home like all of your Global colleagues in the Enabling Functions, or in a local collaboration space when needed. Our hybrid-working model enables our people to collaborate, connect and innovate in both a virtual and physical capacity.

You’ll have all the support you need to succeed, including robust tech and home workstation set-up guidance, as well as access to a variety of flexible working spaces and all sorts of social activities for you to join. We’re continually innovating our working practices too, so you can expect to see new and exciting technology developments coming soon. The future of work is evolving fast and we’re already leading the way by enabling flexibility for our people and making it easy for us all to connect and collaborate.

Discover more about our locations.

Our commitment to you

Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers

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