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BECOME
Be Part of Something Amazing. Join Wilson James

As one of the UK's leading aviation managed service providers, we support in making airports safe, secure, and efficient with outstanding levels of customer service.

Become a Security Officer based at Liverpool Airport.

LIVE
What You Will Do as a Security Officer

Let's change the world and make a difference.

Being a Security Officer, you will be responsible for ensuring the safe and smooth transition of passengers, staff and airport personnel whilst always maintaining the highest level of customer service and satisfaction.

If you're looking for a rewarding career full of new experiences, exciting opportunities, and career development, then Wilson James is the place for you.

Main Responsibilities

• Passenger Screening – Screening all passengers to the required standards
• X-Ray Screening – Screening/searching cabin & hold baggage to ensure no prohibited articles are brought in
• Access Control – Controlling of access to the aerodrome
• Patrolling –Carry out foot patrols of airside/landside locations to ensure they are secure
• Responding to and assisting with emergency situations.
• Carrying out body searches on male passengers and staff members

THRIVE
What You Can Expect From Us

We aim to create a vibrant, inclusive, safe, and professional work environment that cultivates professional and personal growth. Our people are our greatest asset; we invest in you by offering you all the tools you need to succeed. In return, for your hard work, you will also receive:

• £10.60 hourly pay
• 5.6 weeks Annual leave entitlement
• Free Uniform
• Excellent training and development
• Great annual leave entitlement
• Auto enrolment pension scheme
• Death in service benefit
• As an employer of choice, we focus on wellbeing, training, and career progression.

WIN
What We Expect of You

Essential Criteria:

• Have excellent customer service and communication skills
• Basic IT skills
• Demonstrate the ability to think and act quickly in emergencies or under pressure.
• Have an ability to deliver succinct and clear verbal and written reports where necessary.
• Able to demonstrate an ability to work as part of a team.
• Able to deal calmly and confidently with all demands from the public.

Essential:

• Minimum of 3-year UK residency
• A 5-year checkable background

• Passionate - At Wilson James, we look for people who have a genuine passion for customer service and want to make a difference. This kind of care and support cannot be taught in training, so we are looking for people who are dedicated to assisting passengers wherever possible.
• Adaptable - You must be versatile, confident and competent to work in different areas when required as well as flexible with shift patterns.
• Approachable - You should be the friendly face that our passengers seek out when they need assistance, and they should feel comfortable asking for help from our welcoming and approachable team.
• Positive attitude - Politeness and Courtesy are key to providing good customer service. Wilson James is looking for candidates who take a calm and confident approach when dealing with demands from the public.
• Reliable - Our expectations of punctuality and attendance are extremely high to uphold Wilson James' high standards of customer service, so turning up to work early and when required is essential.
• Team player - Teamwork is a critical aspect of our working operations. Ideally, you should be able to work co-operatively as part of a team, as well as independently, to ensure effective customer service is delivered.

To work at any of our aviation sites, an airside pass is essential. We can provide this for you, so long as you have:

5 years Checkable background (including employment, self-employment, career gaps, benefits and education

Able to pass a CRC, Access NI and CTC (Counter terrorism check) as part of the airside pass application.

Able to pass a colour-blind test