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Job description

Job Description.

We have a fantastic new job opportunity for a Mailroom Assistant / Post Room Operative / Mail Sorter who is customer focussed and professional at all times with the ability to work accurately.

Working as a Mailroom operative you will work as a member of the Site Services Team to ensure the efficient, effective, and proactive running of the service.

As a Mailroom Operative you will perform a variety of tasks related to the mailroom and will flexibly and proactively respond to any client requirements as and when necessary. Functions will include manual handling.

DUTIES

Your duties as a Mailroom Assistant / Post Room Operative / Mail Sorter will include:

· Promoting excellent customer service

· Build relationships with users and manage their perception and expectations, including resolving immediate/simple operational problems to ensure the best levels of customer service are delivered

· Receiving, sorting and distributing incoming and outgoing mail

· Dealing with enquiries from the client, both face to face and on the telephone

CANDIDATE REQUIREMENTS

· Professional at all times when dealing with clients and proactively represent the company on site promoting excellent customer service

· Team oriented pro-active, open minded team player

· Ability to demonstrate commitment and flexibility at all times

· Multi-tasking skills and ability to work on a variety of items simultaneously

· Ability to communicate effectively in a variety of written and verbal formats with a wide range of people

· Work accurately, under pressure, to tight deadlines with the ability to remain calm

· Basic IT skills – Word Processing, Spreadsheets, Databases, Email and Web

· Knowledge of UK & international mailing arrangements (Desirable)

· Previous experience of Mailroom Operations (Desirable full training will be provided)

· Experience dealing with enquiries from the client, both face to face and on the telephone (Desirable)

· Comfortable working in a small to medium team

Completing company training

Further requirements Must have a valid Right to Work in the UK Due to the nature of the role, applicants must pass level 2 Police Vetting.

Candidates must be able to provide a 10 year checkable background or CBR if required.

Package 40 hours per week Monday to Friday day shift with opportunity for overtime

Rate of pay is £9.90 per hour and enhanced rates available for weekend working for support in other areas of the business.

Uniform

Transport links close by

Sodexo Discounts - discounts from over 1,200 top retailers with you earning WOW Points (cashback) as you shop

Talk – a free wellbeing support helpline for you and your family

Up to three paid days each year to volunteer

Your Lucky Number Employee Lottery (this also supports the Sodexo Stop Hunger Foundation)

Job Type: Full-time

Salary: £9.90 per hour

Schedule:

• Day shift

COVID-19 considerations:
COVID Risk Assessments are in place throughout all sites.

Ability to commute/relocate:

• Edinburgh, EH4 1RB: reliably commute or plan to relocate before starting work (preferred)

Experience:

• Mailroom: 1 year (required)

Reference ID: SHJWfettes0306v2