Mail Operations Specialist Coventry, England
Job description
DHL Parcel UK is one the UK’s leading integrated parcel businesses. As part of the Deutsche Post DHL Group, we have an extensive delivery network which covers the UK and over 220 countries. We are committed to pushing the boundaries of the express parcel delivery markets and aim to be the first choice for customers.
Excellence. Simply Delivered. That is what we do.
DHL Parcel UK are currently recruiting for a Mail Operations Specialist to supervise the handover of downstream access mail into Royal Mail, ensuring accurate operation of agreed procedures between the DHL Parcel UK network and Royal Mail. You will communicate effectively with our customers, depots and mailing houses for supply of containers, collections and operational queries.
Key Responsibilities:
Carry out all the tasks of a Mail Operations Specialist Advisor including:
- Central control of mail operations across DHL Parcel UK sites for the handover of mail into Royal Mail processing centres nationwide to defined arrival slots.
- Monitor and support network activity to ensure timely scanning and production of Royal Mail billing pre-advice and delivery manifests.
- Ensure notification of delivery exceptions so as to be able to report accurate customer service performance, and not pay for mail which will not be presented to Royal Mail that day.
- Ensure sites complete POD reporting of mail handed over to ensure accurate and timely customer reporting and billing.
- Negotiate with Royal Mail’s central control to allow early/late arrival
- Ensure 1-4-1 swap out of mail containers at Royal Mail processing centres.
- Manage, report and resolve any unidentified mail bags or trays within the DHL Parcel UK network
- Report any customer non-compliance through to account management teams and liaise with operations for resolution.
- Report any DHL Parcel UK handover non-compliance identified by Royal Mail in client reports through to Operations senior management.
Experience & Skills required:
Effective use of Microsft Word and Excel
Effective communication & analytical skills
Desirable:
Understanding of DSA Mail processes.
About Us:
Our attributes are the lifeblood of everything we do. We are looking for people to join us, who have a ‘Passion’ to deliver with a happy heart, energy and commitment. We want our people to work ‘As One’ team across all areas of the business with a ‘Can Do’ mindset and commitment to deliver ‘Right 1st Time’ for all of our customers.
As well as offering competitive salaries at all levels and in every area of the business, we also offer hybrid working and a comprehensive benefits package designed to help you make more of your money, safeguard your future and enhance your health and well-being.
