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Communications Specialist/ Dispatcher

FULL-TIME Opportunity

Location: New York

We're hiring Communications Specialists/Dispatchers to join our team at our Greater
NYC Venues. This team member will coordinate and dispatch EMS and clinical resources at
major events and venues often while operating in event operation centers and incident
command posts. In this role the team member will also support the clinical team by delivering
high-quality patient care and customer service to event guests, venue and event staff to our
local partners at special events in fixed and temporary venues in and around NYC.

Responsibilities:

• Ensures that event activities are aligned with CrowdRx goals and strategic plan.
• Understands and adequately implements the concepts of Emergency Medical

Dispatch published in Principles of Emergency Medical Dispatch as a minimum
standard of care.

• Properly tracks incidents in the venue's incident management system in a timely

and clear manner.

• Operates telecommunications and two-way radio equipment in a clear and timely

manner.

• Communicates with other public safety agencies to coordinate additional

resources or provide incident information.

• Allocates EMS resources properly as the need arises by application of appropriate

decision-making rules and approved protocols.

• Delivers on-site BLS level care in accordance with all applicable medical guidelines

and protocols.

• Calmly and professionally responds to calls for emergency medical assistance and

public safety issues within assigned venue or event area.

• Coordinates and arranges emergent and non-emergent transport for patients to

higher level of care.

• Communicates effectively with venue or event staff and other local officials to

provide critical information.

• Utilizes medical equipment and procedures as required to provide appropriate

and high-quality patient care.

• Responsible and accountable for completeness and accuracy of paperwork

related to position prior to completion of shift.

• Responsible for accurate and complete data entry for the shift.
• Properly maintains all issued uniforms and response gear and utilize all personal

protective equipment.

• Keeps current on all required state certifications / licenses.
• Monitors and maintains the condition of first aid offices and medical gear,

ensuring that all supplies and equipment are in-date and in proper working
order.

• Follows all policies and procedures and ensure compliance with all established

report times.

• Maintains prompt and regular attendance.
• Communicates public health / safety issues to venue staff and internal

management.

MinimumRequired Qualifications:

• High school diploma or GED required.
• State Emergency Medical Technician or Paramedic credential required.
• Applicable State certification(s)
• CPR Certification, healthcare provider, professional rescuer or similar course

required.

• Effective oral, written, and interpersonal communication skills on telephone,

radio, and face to face interaction.

• Emergency Medical Dispatcher certification (existing or ability to complete

internal course within 2 months of hire date)

• 1+ years experience as an EMS provider preferred.
• Must have telecommunications experience or have at least one year's

experience as an EMS or public safety dispatcher.

• Effective customer service skills.
• Basic computer skills.
• A working understanding of Special Event Dispatching.

Why Choose CrowdRx? As a leader in event medical services, CrowdRx is one of Global Medical Response 's (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com . Learn how our values are at the core of our services and vital to how we approach care and check out our comprehensive benefit options at GlobalMedicalResponse.com/Careers .

Upon acceptance of offer and joining the GMR family, you will be required to submit your Covid-19 vaccination status.
EEO Statement:
Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.
More Information about this Job:
Starting compensation: $23.50/hr. Check out our benefits page to learn more about our benefit options.