Luxury Travel Specialist – Worldwide Chester, England
Job description
The tailor-made team design and sell personalized itineraries of destinations around the world including Asia, Africa, South America, USA and Canada and Australia and New Zealand.
Overview and what we offer
Holiday – 25 days+ per annum- A day off for your birthday
- A half day to recharge in December
- A day off for volunteering to support a charity, local support group, community work of your choice, or Elegant Resorts Charity of the Year
- Smart Working – This provides the opportunity for all of our employees to have more choice and flexibility when it comes to deciding where, when and how we work within the UK
- Healthshield health cash plan
- PERKS Benefits Platform – access to discounts and cashback with hundreds of retailers
- Life insurance cover
- Fam trips
- Discounted hotel and airline travel
- Flu vaccinations, eyecare cover
- Access to our Wellness hub including access to counselling
- Annual Travel insurance
- Annual incentive scheme
About us
Elegant Resorts is one of the leading luxury travel brands in the UK which is part of The Portman Travel Group that includes If Only, Clarity Business Travel, Brighter Events, and Destination Sports Group.
In 2022, Elegant Resorts was proud to have secured the Feefo Platinum Trusted Service 2022 award for a third year running; an independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by its customers. Feefo gives Platinum Trusted Service awards to businesses that have achieved the Feefo Gold standard for three consecutive years or more. We were also thrilled this year to be ranked in second place globally in the “Best Tour Operators” category, at the Conde Nast Traveller Readers’ Travel Awards, with a score of 97%, in recognition of our many years of experience and vast knowledge of our destinations and we also won the Best Luxury UK Tour Operator award at the British Travel awards.
In 2023 we celebrate being 35 years old and are truly passionate about Luxury Travel and providing the very best service and knowledge to our customers and have excellent relationships with our suppliers. We strive to create a positive and nurturing environment and be the best place to work in travel. We take the health and well being of our employee seriously and through our in – house wellness ambassadors provide weekly fitness classes and encourage a healthy workplace. Our CSR team continue to work
We believe it's our people that make the difference and are behind the success of Elegant Resorts. We celebrate success through our quarterly awards and work as a team to evolve our commitment to being a responsible travel company and pride ourselves on enabling people to reach their full potential through promoting and celebrating a diverse and inclusive working environment.
Job Summary:
As a Luxury Travel Consultant, your primary responsibility is to help clients plan and book unforgettable luxury travel experiences. You will work with clients to understand their preferences, interests, and requirements and use your travel expertise to create customized travel itineraries. You will manage all aspects of the travel planning process, from booking flights and accommodations. You will also be responsible for building and maintaining relationships with clients and suppliers to ensure the highest level of service. Our speciality is focused on luxury destinations and tailor made itineraries with a high average booking value. The successful candidate will be experienced in creating amazing journeys and working with key suppliers in the travel industry.
Key Responsibilities:
- Understand clients' preferences, interests, and requirements to create customized travel plans
- Booking a wide variety of Worldwide luxury tailor made holidays for clients face to face and over the phone
- Effectively communicate with clients to identify their needs and preferences and provide recommendations for destinations, accommodations, among others
- Maximising sales and customer experience by suggesting excursions, upgrades etc
- Manage all aspects of the travel booking process, including booking flights, accommodations
Build and maintain relationships with clients to enhance the travel experience and ensure repeat business
Stay up-to-date with industry trends and developments to provide clients with the latest information and experiences
- Respond to client inquiries and resolve issues related to travel bookings
- Providing exceptional service to clients
- Provide expert travel advice on worldwide luxury destinations
- Strive to exceed personal/team revenue targets
Qualifications:
- At least 3-5 years of experience in luxury travel planning and booking
- Strong knowledge of luxury travel destinations and experiences
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational skills
- Ability to work independently and as part of a team
- Customer service-oriented
- Proficiency in travel booking software and applications
