Logistics Service Delivery Manager - International
WHSmith
Full Time
10.56 - 12.04 GBP Today
Job description
Logistics Service Delivery Manager - International
Based; flexible
Grade D
£competitive
Main purpose of the role
A key operational member of the Logistics management team, managing the flow of International pick and delivery (out of UK & EU DC) to all markets.
Identify and implement supply chain process improvements that benefit International as a whole. This will include close liaison with Commercial, Merchandising and Store Operations teams in Houndsditch and out in stores in order to identify opportunities and deliver beneficial solutions.
Manage the relationship with K+N, NIC and Franchise Partners ensuring both day-to-day operational issues are resolved and that service improvements are delivered over time.
This role will initially report to the Head of Transport and will have 2 direct reports.
The location of this role is flexible - it will be based from either of our Support Centres in London or Swindon, with travel to/from our Distribution Centres.
Key Accountabilities
Improving service to stores through the Dunstable DC and K+N process flows, influencing delivery service requirements and determining seasonal service plans.
Ensuring that both Dunstable DC and the K+N EU DC receive optimised store demand/orders in a timely manner to expected picking days and store transport schedules, including managing ad-hoc requests for additional deliveries.
Optimise the delivery lead times to stores for stock dispatched via the K+N / NIC transport networks
Ongoing review and assessment of logistics productivity opportunities driven by product parameters, including pick multiples, pick frequency, buying multiples, supplier ordering frequency and best before dates.
Working with Finance to ensure that International is charged fair and appropriate rates for the logistics activity in Dunstable DC, EU DC and K+N x-dock hub.
Contribute to International logistics budgeting process.
Working with Merchandising to define and constantly review Inventory management best practise and non-conformance into the EU DC.
Working with Commercial to ensure that new products are set-up with all correct product attributes (both physical and tax/customs requirements) to ensure a smooth flow of stock through the International supply chain and specifically ensuring that gaps in HS tariff / commodity codes are filled on the product file database and an understanding of Meursing Code requirements is gained.
Logistics management reporting for International, producing effective communication to all groups including a board level audience.
Involved in future network thinking to develop International logistics solutions that can confidently satisfy planned growth and maintain service levels.
Establish reporting visibility of all Franchise shipments and harmonise process flows for all existing (and future) business.
Maintain an ongoing relationship with Group Tax to ensure that any supply chain hold ups due to import/export border controls are effectively resolved in a timely manner.
Further Develop the EU DC strategy including non-ITR products.
Main Responsibilities
Assist in International forecasting, especially the impacts of short-term requirements, and ensuring that this is effectively communicated in a timely manner to DCs and K+N to enable appropriate staffing levels for reforecasted volumes.
Ensure DC forecasts include all activity required to align the Logistics activity to the company trading plans.
Lead cross functional meetings with Merchandising, Commercial, Store Operations, K+N and UK DC teams to review operational performance and ensure lessons are learned when issues arise.
Develop & produce monthly & weekly management reports.
Primary point of contact within the Logistics function for International store openings and closures.
Work closely with Commercial to manage the onboarding of new suppliers/products, and with Tax/Finance where these suppliers are supplying from outside of the EU
Manage the Service Class exception list of stores, ensuring good communication to Merchandising and the business more widely when products are being switched from Dunstable to EU Hub (and vice versa by exception)
Store order optimisation to balance K+N warehousing costs with stock levels and availability
Balancing transport cost savings with service for stores – including comparison of planned pallets to actual pallets, use of ½ size euro pallets and full UK pallets for different stores
Managing all partner invoice reconciliation.
Ensuring SKU (pallet config, case dimensions, weights, commodity tariff coding (UK & EU), meursing codes and COO) data is accurate and updated as appropriate.
Understanding non-EU store requirements and ensuring that the logistical requirements are specifically dealt with.
Personal Requirements, Skills & Experience
Strong numeracy and PC skills.
Tenacious in approach and structured thinking essential.
Ability to communicate cross functionally with clarity and at all levels.
Ideally a background from within a Logistics Planning, Merchandising or Retail role.
Experience of WHSmith processes and ways of working an advantage.
Project planning and development orientated
Ability to visit partner operations in UK, Netherlands, ROI and International stores across Europe.
Flexible working with expectation to attend regular meetings in DCs and Houndsditch.
What we can offer you:
Cash/Car allowance
Annual bonus based on company performance
Hybrid working model from home and in the office
25 days holiday, plus your Birthday off, plus Bank Holidays with an opportunity to buy extra days holiday
Finish at 4pm on a Friday
Competitive pension contribution
Based; flexible
Grade D
£competitive
Main purpose of the role
A key operational member of the Logistics management team, managing the flow of International pick and delivery (out of UK & EU DC) to all markets.
Identify and implement supply chain process improvements that benefit International as a whole. This will include close liaison with Commercial, Merchandising and Store Operations teams in Houndsditch and out in stores in order to identify opportunities and deliver beneficial solutions.
Manage the relationship with K+N, NIC and Franchise Partners ensuring both day-to-day operational issues are resolved and that service improvements are delivered over time.
This role will initially report to the Head of Transport and will have 2 direct reports.
The location of this role is flexible - it will be based from either of our Support Centres in London or Swindon, with travel to/from our Distribution Centres.
Key Accountabilities
Improving service to stores through the Dunstable DC and K+N process flows, influencing delivery service requirements and determining seasonal service plans.
Ensuring that both Dunstable DC and the K+N EU DC receive optimised store demand/orders in a timely manner to expected picking days and store transport schedules, including managing ad-hoc requests for additional deliveries.
Optimise the delivery lead times to stores for stock dispatched via the K+N / NIC transport networks
Ongoing review and assessment of logistics productivity opportunities driven by product parameters, including pick multiples, pick frequency, buying multiples, supplier ordering frequency and best before dates.
Working with Finance to ensure that International is charged fair and appropriate rates for the logistics activity in Dunstable DC, EU DC and K+N x-dock hub.
Contribute to International logistics budgeting process.
Working with Merchandising to define and constantly review Inventory management best practise and non-conformance into the EU DC.
Working with Commercial to ensure that new products are set-up with all correct product attributes (both physical and tax/customs requirements) to ensure a smooth flow of stock through the International supply chain and specifically ensuring that gaps in HS tariff / commodity codes are filled on the product file database and an understanding of Meursing Code requirements is gained.
Logistics management reporting for International, producing effective communication to all groups including a board level audience.
Involved in future network thinking to develop International logistics solutions that can confidently satisfy planned growth and maintain service levels.
Establish reporting visibility of all Franchise shipments and harmonise process flows for all existing (and future) business.
Maintain an ongoing relationship with Group Tax to ensure that any supply chain hold ups due to import/export border controls are effectively resolved in a timely manner.
Further Develop the EU DC strategy including non-ITR products.
Main Responsibilities
Assist in International forecasting, especially the impacts of short-term requirements, and ensuring that this is effectively communicated in a timely manner to DCs and K+N to enable appropriate staffing levels for reforecasted volumes.
Ensure DC forecasts include all activity required to align the Logistics activity to the company trading plans.
Lead cross functional meetings with Merchandising, Commercial, Store Operations, K+N and UK DC teams to review operational performance and ensure lessons are learned when issues arise.
Develop & produce monthly & weekly management reports.
Primary point of contact within the Logistics function for International store openings and closures.
Work closely with Commercial to manage the onboarding of new suppliers/products, and with Tax/Finance where these suppliers are supplying from outside of the EU
Manage the Service Class exception list of stores, ensuring good communication to Merchandising and the business more widely when products are being switched from Dunstable to EU Hub (and vice versa by exception)
Store order optimisation to balance K+N warehousing costs with stock levels and availability
Balancing transport cost savings with service for stores – including comparison of planned pallets to actual pallets, use of ½ size euro pallets and full UK pallets for different stores
Managing all partner invoice reconciliation.
Ensuring SKU (pallet config, case dimensions, weights, commodity tariff coding (UK & EU), meursing codes and COO) data is accurate and updated as appropriate.
Understanding non-EU store requirements and ensuring that the logistical requirements are specifically dealt with.
Personal Requirements, Skills & Experience
Strong numeracy and PC skills.
Tenacious in approach and structured thinking essential.
Ability to communicate cross functionally with clarity and at all levels.
Ideally a background from within a Logistics Planning, Merchandising or Retail role.
Experience of WHSmith processes and ways of working an advantage.
Project planning and development orientated
Ability to visit partner operations in UK, Netherlands, ROI and International stores across Europe.
Flexible working with expectation to attend regular meetings in DCs and Houndsditch.
What we can offer you:
Cash/Car allowance
Annual bonus based on company performance
Hybrid working model from home and in the office
25 days holiday, plus your Birthday off, plus Bank Holidays with an opportunity to buy extra days holiday
Finish at 4pm on a Friday
Competitive pension contribution
Format of Business
International
Full Time / Part Time
Full Time
Position Type
Permanent
Salary From
Competitive
Salary To
Competitive
Hours / Week
36.25
Country
UK
County
Greater London
Job Code / Grade
D
Post Code
EC3A 7BX
WHSmith
https://www.whsmithplc.co.uk/
London, United Kingdom
Carl Cowling
Unknown / Non-Applicable
10000+ Employees
Company - Public
Other Retail Shops
1792
