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Logistics Apprentice Job Description

Job Title: Logistics Apprentice

Location: Feltham

Reports to: Departments Supervisor

Line Management Responsibility: N/A

Regular Relationships: Departmental Colleagues

The role

To work in a department, based at one of our offices, our headquarters on the Birmingham Business Park (near to the NEC and Birmingham International Railway Station) or our London Heathrow Air Freight Office and:

• Using internal systems to create documentation that will enable the freight to be moved to customer specifications, on time with all the necessary customs and legal documentation, including: o Creating and updating freight bookings. o Raise customs documentation to ensure the freight can move from country to country. o Collate all documents and distribute them to customers and carriers, as required. o Preparing and processing of invoices.
• Deal with customer requests and queries by telephone and email quickly and efficiently by passing them on to the appropriate colleagues in the department.
• Contacting customers directly to advise them of planned shipment details.
• Communicate with departmental colleagues and other Metro staff, ensuring that the messages are clear precise and effective.
• Accurate & timely reporting to department manager.
• Take ownership of your training and development so you can continuously improve and develop the skills required by junior freight forwarder.

What we offer

• An apprenticeship lasting 18 months within Metro’s operational departments dealing with global freight logistics

(in the right circumstances there may be the opportunity to work in more than one area of the business).

• The chance to learn about what it takes to be a logistics professional and move freight around the world.
• A level 3 apprenticeship International Freight Forwarding Specialist qualification with support from a college/training provider, who will also provide learner support.
• All fees for training will be paid for.
• Annual equivalent salary of £18,000. With a pay review after six months. Rising to an annual salary of £25,000 upon successful completion of the apprenticeship.
• A mentor within the department to provide day-to-day support and guidance.
• Access to the Metro Training Team for initial induction and on-going training.
• Upon the successful completion of the apprenticeship, achievement of the qualification and by showing the right attitude the apprentice will be given the opportunity to apply for a position within Metro.

What we’re looking for

• An interest in all areas of transportation and logistics, sea, road, rail and air.
• Good verbal and written communication, to provide a professional image to customers and suppliers.
• Someone who can remain calm under pressure in a busy working environment.
• The ability to prioritise tasks, ensure accuracy, and deliver results with great attention to detail with a high sense of urgency.
• A positive attitude and the determination to develop good problem solving skills.
• The drive to succeed and want to make a contribution to the business.
• Ideally GCSE Grade 5 in both Mathematics and English, but we will consider Grade 4’s for the right candidate.

Metro Logistics Apprentice JD v07 2022 03 03.docx Page 1 of 1

Job Type: Full-time

Salary: From £18,000.00 per year

Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Free parking
• Life insurance
• Referral programme
• Wellness programme

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus scheme

COVID-19 considerations:
Internal & External doors are automated.
Building cleaned twice daily

Work authorisation:

• United Kingdom (required)

Work Location: In person

Reference ID: MetroApprentice2023