Logistics Administrator& customer service Smethwick
Job description
Avaliable Job Today Full Job Description
We are looking for a highly motivated Administrator to join our Logistics team in Smethwick , Birmingham. You will be part of a small, growing and highly motivated team with daily responsibility for all areas of our operation, focusing on all administration and customer service requirements within the team.
Your core role is to manage multiple administrative tasks relevant and essential to Operations.
Alongside the above, you will be constantly developing relationships with our transport, shipping, and Operations Team.
Skills & Attributes:
Computer literate (Essential)
Excellent communication skills
Positive & proactive attitude
Ability to prioritise work
Experience in Logistics & Warehousing
Ability to work under pressure
Excellent customer service skills
Accurate and attention to detail
Conscientious
Excellent timekeeper
Proactive
Outstanding organisational skills.
Experience with Delta WMS (Preferred)
Lives locally to Coleshill
General Responsibilities:
· Maintain a safe working environment by ensuring you comply with statutory law, company policy & health & safety guidelines
· Maintain & achieve agreed customer service levels
· Resilience: both customers and drivers can often be demanding, but they will be thankful once you have solved their problems.
· Dealing with queries from customers, rectifying & keeping both the customer & management team fully up to date on progress
· Transferring of EDI orders onto system - Inputting orders onto system
· Management of goods in calendar and board in line with labour resource.
· Booking stock in and out - Stock control, management and movement
· Preparing warehouse pick lists & keeping stock files updated
· Entering consignment details onto carrier systems
· Inbox management; booking movement requests and general enquiries from customers and suppliers
· Ensuring drivers have correct paperwork for deliveries & are aware of any customer requirements
· Following up previous days deliveries to ensure they were actioned correctly.
· Entering costs of shipments onto system ready for invoicing
· Collating of POD’s checking, filing & sending to customers if required
· Creating customer KPI reports, feedback & suggesting changes where required.
· Involvement in projects as required for continual improvement leading to increased profitability.
Working Hours and Package
This is a full-time permanent role on a shift pattern basis working between 9 am – 17:30 Monday to Friday. Our logistics operation runs from 06:00 to 19:00hrs so there may be occasional support required at alternative times.
20 days holiday plus bank holidays.
Excellent brand new facility.
secure parking and good public transport links.
Company pension. Company uniform
Job Types: Full-time, Permanent
Salary: £20,500.00-£22,000.00 per year
Benefits:
- Company pension
- On-site parking
Schedule:
- 10 hour shift
- 12 hour shift
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Smethwick: reliably commute or plan to relocate before starting work (required)
Experience:
- Logistics: 1 year (preferred)
Work Location: In person
Reference ID: CUS311
Expected start date: 22/03/2023
