loan administrator Bristol, England
Job description
About Us
At DLG Legal Services, our mission is to make law easy and accessible to everyone. As part of the Direct Line Group, we provide legal services to over 50,000 DLG customers each year. Customers can access our legal Advice-line team and our growing list of services includes personal injury, employment, property, inheritance, and contract litigation. We also support our parent group, litigating on their behalf.
We are recruiting for a Legal Claims Administrators to join our Bristol based DLG Legal Services team, on Permanent or 12 Months Fixed Term Contact basis.
The role:
As a Legal Claims Administrator, you will be supporting the team of fee earners in the Litigation departments and reporting to the Manager(s) of the respective department. The role is varied and requires a high level of self-management and flexibility with various administrative functions.
What you’ll be doing:
Preparing and maintaining of Client files and court bundles
Conducting independent review of cases to draft CPR compliant witness statements
Sorting, collecting and allocating post, including USB and CD extraction
Completing routine claim processes such as file closure checklists, checking claim forms to ensure all fields are completed, instructing enforcement officers
Carrying out basic fact-finding exercises such as credit searches and Land Registry searches
Reviewing/sorting large files/documents to identify key facts/dates/document types etc.
Providing telephony support such as phone calls chasing overdue payments from suppliers, message taking, courtesy calls to clients, transcribing calls etc.
Booking Counsel with various UK/Scottish chambers for Preliminary/Final Hearings
Managing documentation including printing, scanning, and uploading of documents to the DLG Legal Services case management system
Assisting with general management of post/documentation for the team, ensuring that documents are correctly allocated on the case management system
Managing shared calendars, e.g. room bookings, limitation dates, telephone hearings, client conferences
IT & equipment related tasks such as resolving printer/equipment issues, password resets, new user requests, business change requests, profile changes, remote access and intranet access issues
Raising invoices, requesting cheques and assisting with general accounts process such as billing/costs etc.
Monitoring and maintaining stationery, printer supplies and general office space etc.
What we’re looking for:
Ability to work as team member and collaborating for success.
Ability to work under pressure with attention to detail
Must be able to use own initiative and prioritise
Flexibility in work content
Enthusiasm and trustworthiness
Contract: Permanent x 2, 12 Months Fixed Term Contract x 1
Hours: 35 Hours - Monday - Friday
Location: Bristol (BS1 6JX)
Home Working: 3 days from home / 2 days from the office
Ways of Working
Here at Direct Line Group, we recognise the importance of flexibility, not only in our personal lives but also in the way we work. Our mixed model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone.
How much you'll be in the office depends on your role, and we'll consider the flexible working options that work best for you. You can find out more about our flexible working approach or please get in touch with the team to discuss.
Benefits
We recognise we wouldn't be where we are today without our colleagues, that's why we offer such excellent benefits designed to suit you as and when you need them:
9% Private Pension
50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover
Additional optional Health and Dental insurance
EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
Generous holidays
Buy as you earn share scheme
Employee discounts and cashback
Plus many more
Life at Direct Line Group
Direct Line Group is an equal opportunity employer. We value diversity and we're committed to making DLG a truly inclusive place to work.
We recognise and embrace that people work in different ways and we'll always adapt as much as possible so you have the best and most comfortable working environment that we can offer. We know you're more than a CV, and the things that make you, you, can bring real potential to DLG.
If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.
#LI-PK1 #Hybrid
