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FLANNELS is the luxury fashion destination for men and women, home to an edit of over 200 brands from established international designers to contemporary labels.

With an innate attention to detail and a timeless style, FLANNELS offers a luxury lifestyle that is as traditional as it is modern. Be it through our stores or website, we ensure an elegant simplicity, so nothing can detract from the brands we represent.

Frasers Group are currently looking for a Area Manager. As a PLC with a £4bl turn over, the opportunity to grow your career in a fast paced and dynamic environment is one for the bold.

The Opportunity

As a Frasers Group Area Manager, you will be directing part of luxury’s fasting-growing retailer. Our luxury division is made up of Flannel, Frasers, Cruise, Van Mildert and 18 Montrose. Reporting to the Regional Manager, you will oversee up to 20 cross-fascia stores within the Frasers Group Luxury division. We are rethinking retail and with our varied collection of brands, we’ve never been afraid to strive forward and change the way the industry operates, diversifying our portfolio and elevating stores. We are pushing the boundaries of traditional retail environments and future proofing our business. You achieve this by having a strong commercial awareness to coach, support and progress Store Manager engagement, providing inspirational leadership on how to surpass the company objectives. You will operate as a business manager for your area, ensuring that business initiatives are met with positivity and pace, whilst controlling and delivering across the board for store operations, customer service, budget control, people and product.

1. Operations:

• Oversee store operations and ensure stores deliver to expectation on all KPI’s
• Use visit checklists to observe store performance and hold managers accountable for under performance, providing support and feedback for improvements
• Use business communication tools to oversee completion of tasks and ensure your team understand all key functions
• Challenging and communicating improvements to store operations

2. Controls:

• Oversee wages and use reports to coach and advise teams to ensure wage controls are met on a weekly basis, ensuring store teams resolve any issues quickly and effectively
• Oversee compliance with processing of payroll and exceptions, ensuring stores resolve issues and problem-solve effectively
• Drive excellent performance on wage controls through detailed analysis and floor-based observations
• Coach store teams to work within time frames set by the business and guide them with realistic expectations
• Be organised and structured in own work, oversee store management daily structure and influence change

3. Sales

• Understand business and customer expectation and ensure this is executed at store level
• Observe service through store visits and use knowledge to coach managers on how to improve
• Understand product features and benefits and coach store management on how to deliver a broad understanding to teams
• Drive KPI targets and motivate store teams to deliver results
• Analyse data and communicate with teams for improvement
• Understand the retail industry, business challenges, competitors and customers, with a strong commercial awareness
• Coach and guide store teams on how to interpret merchandising guidelines to the sales floor and strong commerciality and efficiency

4. Development

• Identify internal and external talent and use development opportunities and performance management processes to drive exceptional performance
• Be self-driven in own personal development
• Plan for development and create clear succession plans for each store to encourage next generation and support business growth
• Create an environment that encourages and rewards performance fairly and equitably
• Plan for new stores, identify key players and movement of the team
• Use knowledge of The Frasers Group structure, elevation strategy and initiatives to drive success in your region
• Project manage new store openings and closures

5. Leadership and Management

• Inspire the workforce and act as a role model to others
• Develop, coach and motive your team of Store Managers to achieve success, holding them accountable where appropriate
• Take responsibility of your area and be accountable for any outcomes
• Develop relationships with teams by way of regular visits, conference calls and day to day communications
• Supporting your Regional Manager and contributing to the success of your region

The Requirements

• Minimum 3 years of experience within luxury and premium retail at a senior management level
• Vast knowledge and passion of luxury retail including building brand relationships
• A background that will not only prove you know how to increase sales and profits, control costs and stock loss, but also that you’ve managed senior managers
• Proven track record of internal progression and development
• Must be able to work well under pressure and to strict deadlines
• Able to work a flexible schedule based on the company needs

The Rewards:

• Competitive basic salary
• Company car
• Petrol card
• Bi-annual commercial bonus scheme
• Monthly Group Rewards and Recognition
• Long Service awards
• Join the Fearless1000 Incentive Scheme watch THIS video to find out more
• We offer a wide range of Development Courses with National Qualifications
• 28 Days Holiday
• 50% In-store Uniform Discount
• Discounted Gym membership
• Group Wide 20% Discount across all Frasers Group brands