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Loading Bay and Logistics Operator London, England

Williams Lea

Full Time London, England 26000 GBP ANNUAL Today

Job description

Loading Bay and Logistics Operator

Salary: £26,000 per annum plus company benefits

Location: London, EC2M 2QS

Contract: Full Time, Permanent

Shifts: 37.5 hours per week, Monday – Friday, 1 hours unpaid lunch break, shifts will be rotational; 5:30am until 2pm, 8am until 4:30pm and 10:30am until 7pm

Work model: Fully onsite due to nature of role

Williams Lea seeks a Loading Bay and Logistics Operator to join our team!

Williams Lea is the leading global provider of skilled business-critical support services to financial, legal and professional services firms.

Sound good so far? Then this is the perfect position for you and you are just the individual that we are looking for!

Purpose of role

Reporting into the Loading Bay Logistics Team Leader, the Loading Bay Logistics Operator role is to assist the Team Leader in the day to day running of the Operation. The Operator will be expected to carry out all duties aligned to the role, including any adhoc requests, as there will be times this role involves working alone. To develop and become an integral part of the professional & seamless team already operating onsite. The successful candidate musts are: team player, flexibility around shift patterns and changes, willing to work outside of core hours.

Key responsibilities

To treat clients in a courteous and helpful manner
To ensure all possible deadlines are achieved and managed in conformance with service level agreement
Any potential failed deadlines are communicated to Logistics Team Leader
Provide a high level of customer service in all activities, demonstrating a pride and professionalism at all times
All telephone calls are answered within three rings, all calls answered in a professional manner and all client requests are followed through with a business like approach
You understand the importance of the clients request, discuss and agree requests once understood, give options and value for money

Ensure the client is satisfied with the service received
Be prepared to cover for colleagues in their absence. Holiday or sick cover at short notice meaning possible shift change at short notice
Overtime cover, evenings & weekends where necessary. Rotated within the team
To have a full understanding of processes and procedures
To support colleagues and work as a team in order to achieve the best results for the client
Ensure that Health and Safety policy is adhered to at all times
Ensure IT policies are adhered to at all times
Use correct radio etiquette at all times. Communicating with Security for vehicle entry, contacting other suppliers on site to ensure they are present to receipt their delivery
Booking delivery slots on online booking system, processing of email or telephone vehicle slot bookings for deliveries to site
Undertake RoSPA training (Vehicle manoeuvring within the Loading Bay confines) ensuring safe entry/exit of vehicles into the Loading Bay. Communicating with the driver to ensure they follow your instructions to keep safe working environment
Pallet truck trained (training provided) Time to time you will be required to manoeuvre pallets around the Loading Bay. Delivery recipient will normally take this responsibility
Undertake daily patrols of lower floors. Patrolling basement floors ensuring a clear corridor policy is adhered to at all time reporting any infringements. Checking all UPS/Pump rooms are secure again reporting any breaches. Checks of supplier store rooms are kept clean and tidy
Completion of Daily check sheets. Start/End of shift check sheets
Undertake any ad hoc duties as requested by the Logistics Team Leader
Take ownership of general housekeeping in the Loading Bay

Personal attributes

Ability to take ownership and fulfil responsibilities
Knowledge of Loading Bay environments
Banksman certified trained (Desirable)
Co-operative with a genuine desire to assist others
General knowledge of PCs

The Package:

Private Medical Insurance, Life Insurance/Life Assurance, Company Pension, Corporate Eye Care, Personal Accident and Company Sick Pay.
Additional benefits such as Dental Insurance, Gym Membership, Charity Donations, Employee Offers, Retail Vouchers and Season Ticket Loan are offered at a discount on a salary sacrifice basis.

You will also have the opportunity to work for a global employer; and dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects.

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

Please note: Due to the high volume of responses received for this role we will not be able to contact all applicants directly. If you have not heard from us in four weeks please consider your application unsuccessful.

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