Job Summary
Serves as the first point of contact for library patrons and provides quality customer service at three high transaction library public service desks. Proficiently handles the circulation of library materials and delivery of library services to users. Provides information, assists users finding library materials and using the Library website and catalog. Answers patron account questions and other queries.
Minimum Education and Experience
High school graduate and one year of library experience; or an equivalent combination of education and customer service experience.
Preferred Education and Experience Essential Duties and Responsibilities
Perform complex transactions at the library’s public service desks, including but not limited to checking out library materials and processing fine payments using specialized computer software. Assist with shelving, shifting and shelf-reading library materials. Maintain thorough knowledge of library and department policies and procedures. Assist customers by resolving queries and problems with respect, civility, professional courtesy, and composure. Perform related tasks, keep statistics and complete assigned projects.
Physical Activities Working Conditions Other - Must be able to lift, carry, retrieve and replace materials that can weigh up to 15lbs. Must be able to remain in a standing or a seated position for extended periods of time while performing a variety of tasks. Additional Information
Work Schedule
Tuesday – Thursday 2:00pm – 11:00pm, Friday and Saturday 11:00am – 8:00pm
Work will be performed on site and in-person
About Us
The University of Texas at Dallas is committed to graduating well-rounded members of the global community whose education has prepared them for rewarding lives and productive careers in a constantly changing world. A diversity of people, ideas and perspectives is crucial to our vision and mission. A charter member of SEA (STEMM Equity Achievement) Change, UT Dallas is a place where members of the community from all backgrounds are welcomed, treated fairly, and encouraged in their pursuit of excellence.
What You Should Know
UT Dallas is ranked among the “Best of the Best Colleges” for LGBTQ Inclusion by Campus Pride. The Office of Diversity, Equity and Inclusion hosts a variety of programs and leads initiatives toward efforts to cultivate a culture of equity and belonging for all members of the campus community. “LilyPad” lactation facilities are located throughout campus for private use by nursing parents. The University currently supports nine Employee Resource Groups (ERGs) that are communities of faculty and staff from various identities along with advocates and allies (e.g., Black Faculty and Staff Alliance, Universal Access ERG, Military and Veteran ERG).
The University of Texas at Dallas is committed to providing an educational, living and working environment that is welcoming, respectful and inclusive of all members of the university community. The University prohibits unlawful discrimination against a person because of their race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information, or veteran status. Visit https://institutional-initiatives.utdallas.edu/ for more information.
What We Can Offer
UT Dallas aims to attract and retain talented faculty and staff to support the university’s mission. We offer a comprehensive compensation and benefits package, including medical, dental, vision, paid time off, retirement, life insurance and AD&D coverage. UT Dallas also offers employee wellness programs, tuition assistance, professional development through Academic Impressions, and so much more. Visit https://hr.utdallas.edu/employees/benefits/ for more information.
Special Instructions Summary Important Message
1) All employees serve as a representative of the University and are expected to display respect, civility, professional courtesy, consideration of others and discretion in all interactions with members of the UT Dallas community and the general public.
2) The University of Texas at Dallas is committed to providing an educational, living, and working environment that is welcoming, respectful, and inclusive of all members of the university community. UT Dallas does not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, national origin, disability, genetic information, or veteran status in its services, programs, activities, employment, and education, including in admission and enrollment. EOE, including disability/veterans. The University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. To request reasonable accommodation in the employment application and interview process, contact the ADA Coordinator. For inquiries regarding nondiscrimination policies, contact the Title IX Coordinator.