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The role

This fixed term, on campus role offers an exciting opportunity to join the Library Customer Services Team to support the use of study space, services, and resources across the weekends. You will be part of a team that welcomes and supports those using libraries or study centres. With a focus on excellent customer service your responsibilities will include reshelving and processing returned books; providing roving support from help points across public spaces and working on the Welcome Desk. A key element will be to work alongside other team members to ensure a consistent level of accessible and inclusive service delivery.

What will you be doing?

Fixed term until December 15th 2023

Work Pattern: Saturday-Sunday

Hours: 15 hours per week; 07.45- 4.15

This post is required to work all Bank Holidays and University Closure Days that fall within the work pattern including additional exceptional UK Bank Holidays. Please note work patterns are not negotiable.

You should apply if

You have excellent communication and customer focus skills and experience of working in a fast-paced, front facing service environment. You can triage basic IT issues and are able to clearly record any queries that need to be referred on to other teams.

Additional information

Contract type: Fixed-term

Work pattern: Part-time

Grade: C

Salary: £20,863-£21,761 per annum

School/Unit: Library Services

For informal queries, please contact Andrew Cox (Customer Services Manager) [email protected]

This advert will close at 23:59 GMT on 10/08/2023

Our strategy and mission

Available documents

• JD Library Support Assistant SUPP110186.pdf
• Further Particulars - Library Services 2023.pdf