Library and Information Assistant Bude, England
Job description
Job Description: Library & Information Assistant
Salary: New SCP range 4-5 (currently £21,189 - £22,575)
Hours: 14 hours per week – including weekend working
Annual leave: Pro Rata 22 days per annum, rising to 25 days per annum after 5 years’ service, + 2 concessionary days + statutory holidays
Place of work: Bude Library
Responsible to: Library Manager
All applicants must complete an application form and email to us, all details can be found here on our website: www.bude-stratton.gov.uk/your-council/vacancies-tenders/
Main tasks:
To provide proactive and comprehensive Library services, information and record and refer service to both internal and external customers which will involve interpreting the customer’s need, initiating appropriate service delivery and ensuring effective resolution of their requests.
To deliver elements of the Universal Library Offer in reading, information, health and digital access to Library customers.
To provide the first point of contact for customers of Cornwall Council who make personal visits to Library and Information Service sites to make enquiries about Council services. To record enquiries and refer customers to the appropriate department.
To establish a good knowledge of Library resources, including the maintenance and presentation of stock and the Universal Library Offer in the themes of reading, health, information and digital access
To promote the Library Service to all members of the community
To participate in the delivery of Library centred activities such as reader development activities, story times and events for children and adults
To undertake the required roles within the Face to Face setting including host, floor walker, consultant, Information Service desk and payment processing
To offer initial reading choice guidance in line with reader development principles to adults and children
To receive customer enquiries by telephone, electronically, post or Face to Face. Assess and establish the reason for service requests, suitably prioritise, and take prompt appropriate action in accordance with procedures and instructions
To process payments; receipt and prepare associated paperwork and electronic records in an efficient and effective manner; which may include supporting customers to use electronic and kiosk payment methods
To process a range of customer services for other departments, such as issue of equipment, forms or permits/passes. To process requests for Council services in accordance with current procedures
To record and refer enquiries as determined by service level agreements
To use customer service IT packages effectively, updating and maintaining computerised systems to ensure the service performs successfully
To deal with customer’s complaints in accordance with the Council’s Corporate Complaints process, advising customers of the applicable procedures, proactively resolving wherever possible or escalating to your Line Manager if required
To operate with due regard to Council’s confidentiality policies, the Data Protection Act and best practice
To operate in accordance with the diverse needs of the community to ensure equal access to services
To ensure a positive and flexible approach to the variety of tasks and work patterns within the role as the service develops to enable effective and appropriate staffing levels to meet customer demand
Undertake other delegated duties appropriate to the grading of the post, and the potentially changing work patterns as Face to Face develops in the future as required.
Job Types: Part-time, Permanent
Part-time hours: 14 per week
Salary: £21,189.00-£22,575.00 per year
Benefits:
- Company pension
- On-site parking
- Sick pay
Schedule:
- Monday to Friday
- Weekend availability
Work Location: One location
Application deadline: 01/02/2023
