Level 1 Support Engineer Nottingham, England
Ideagen
Full Time
Nottingham, England
19513 - 22144 GBP ANNUAL Today
Job description
Role Purpose:
Ideagen - we are the software solutions that support the safe hands that protect your organisation!
We are the name trusted by organisations globally to deliver world-class, innovative software solutions in regulated or high-compliance industries such as aviation, financial services, life sciences, healthcare and manufacturing.
Technical support is vital to any successful business, and having someone who is always on the other end of the line to help will go a long way. That is why we are recruiting for a Level 1 Support Engineer to join our growing team based at our HQ in Ruddington, Nottinghamshire.
If you are naturally inquisitive, have a passion for customer service and have the ability to remain calm under pressure then we want to hear from you!
Shifts – rotating shift pattern between the hours of 7am – 11pm (8 hour shifts) including shift allowance.
Responsibilities:
- You will be assisting business customers across a range of innovative software products
- You are the first point of contact in a multi-tier Support structure, connecting via tickets, live chat, or phone call
- Your critical thinking and investigative skills will allow you to perform question diagnosis and troubleshooting solutions whilst offering first class customer service
- You will be able to resolve enquiries and incidents by using knowledge gained through support documentation and self-learning
- In this role you are a team player, actively working with the wider support team to ensure we offer a first-class service, meeting the relevant targets
- Customer first focus, identifying when to escalate and proactively seek further support
- Strong problem-solving skills with the ability to explain complex technical solutions in ‘layman’s terms’
- Previous experience within a technical customer support environment
- An understanding of software and network technologies
- Excellent verbal and written communication skills
- A passionate and enthusiastic approach to helping customers and delivering technical support
- Excellent organisational skills, ability to manage your own workload, where priorities may change through the day
- Enthusiastic hunger for knowledge and desire to learn
Behaviours
Adventurous - Drive, Planning & Execution- Ambitious - Flexibility & Resilience, Savvy Thinking
- Community - Collaboration, Communication
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Ideagen
https://www.ideagen.com/
Nottingham, United Kingdom
Ben Dorks
$100 to $500 million (USD)
1001 to 5000 Employees
Company - Private
Software Development
1993
