LEGAL SUPPORT PORTAL ADMINISTRATOR United Kingdom
Taylor Rose
Full Time
United Kingdom
10.56 - 12.04 GBP Today
Job description
This role involves but is not limited to:
- ID Checks
- File opening Issue resolution
- Live status file opening
- Conflict checks
- Data integrity checks
- AML checks
- Answering phone calls from clients addressing their issues using the client portal system
- Responding to online chats from clients supporting their issues using the client portal system
- Working with IT/Dev/external suppliers to address technical issues with the site
- Liaising with fee earners and branch support staff on matter related enquiries whilst using the client portal system
- When required to assist with the following:
- General admin tasks e.g client greeting, outgoing post etc
- Centralised Mattersphere System Database Management
- Creation of Associate contacts in Mattersphere
- Working through branch office requests for data changes
- Producing Bundles
- Indexing Services
- Binding Services
- Large Print Volume facility
- Specialist print and copy services
- Document scanning and digitisation service
- CD/DVD Creation of files
- Secure USB file Upload service
Requirements:
- Acute attention to detail
- Ability to multitask
- A professional, honest, flexible and reliable attitude and approach
- Ability to work in a fast paced, high pressured environment
- Customer focus with a proactive “can do” attitude
- Strong communication skills & ability to communicate at all levels and across all departments
- Able to work within a team as well as independently
- Able to demonstrate initiative, strong work ethic and ability to problem solve
- Ability to prioritise workload
- Willingness to learn new skills and adapt to change
- Have a good understanding of the Microsoft office and case management systems
- Ability to travel to other offices to provide support when required
Company Core Values:
- Aspirations: To be the best that you can, motivated to do things better, works smarter not harder, embraces changes, learns from mistakes, takes an interest in the vision of the business
- Integrity: Open and honest, shows respect, admits mistakes, looks at ways to improve and share ideas
- Innovation: Creative and Dynamic, Adaptable to change, seeks ways of doing things better, get involved with work that makes a difference, continuously learns new things for personal development
- Commitment: Relationships for the long-term
