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This role involves but is not limited to:

• ID Checks
• File opening Issue resolution
• Live status file opening
• Conflict checks
• Data integrity checks
• AML checks
• Answering phone calls from clients addressing their issues using the client portal system
• Responding to online chats from clients supporting their issues using the client portal system
• Working with IT/Dev/external suppliers to address technical issues with the site
• Liaising with fee earners and branch support staff on matter related enquiries whilst using the client portal system
• When required to assist with the following:
• General admin tasks e.g client greeting, outgoing post etc
• Centralised Mattersphere System Database Management
• Creation of Associate contacts in Mattersphere
• Working through branch office requests for data changes
• Producing Bundles
• Indexing Services
• Binding Services
• Large Print Volume facility
• Specialist print and copy services
• Document scanning and digitisation service
• CD/DVD Creation of files
• Secure USB file Upload service

Requirements:

• Acute attention to detail
• Ability to multitask
• A professional, honest, flexible and reliable attitude and approach
• Ability to work in a fast paced, high pressured environment
• Customer focus with a proactive “can do” attitude
• Strong communication skills & ability to communicate at all levels and across all departments
• Able to work within a team as well as independently
• Able to demonstrate initiative, strong work ethic and ability to problem solve
• Ability to prioritise workload
• Willingness to learn new skills and adapt to change
• Have a good understanding of the Microsoft office and case management systems
• Ability to travel to other offices to provide support when required

Company Core Values:

• Aspirations: To be the best that you can, motivated to do things better, works smarter not harder, embraces changes, learns from mistakes, takes an interest in the vision of the business
• Integrity: Open and honest, shows respect, admits mistakes, looks at ways to improve and share ideas
• Innovation: Creative and Dynamic, Adaptable to change, seeks ways of doing things better, get involved with work that makes a difference, continuously learns new things for personal development
• Commitment: Relationships for the long-term