Job description
The Department: Legal Innovation and Strategy Department
Responsible to: Senior Manager of Innovation - Europe
Hours: 9:30 a.m. to 5:30 p.m. with flexibility in accordance with the needs of the business. Happy to talk flexible working.
Purpose of the role:
The Legal Innovation Analyst will lead the analysis of legal focused solutions incorporating their understanding of legal practice, legal technology and processes to support the inculcation and diffusion of innovation across Firm’s transactional practices and clients.
They will work on supporting and helping lead the firm’s transactional lawyers in the use and adoption of legal technology tools. Working closely with the Practice and Client Solutions team, the Legal Innovation Analyst will drive engagement and support practices with existing technology tools (eg Luminance, HighQ Collaborate, MS 365 Suite and Legatics) and work on conceptualizing, designing, developing and delivering innovative and effective processes and solutions, with a focus on swift-delivery results. They will serve as a point of contact for lawyers and business services teams on legal technology.
The Legal Innovation Analyst will preferably be a law school (or equivalent) trained legal tech enthusiast or an individual with experience of the legal technology tools described above in a law firm setting, who is ready to engage their entrepreneurial spirit to help grow an innovation function at a global law firm.
Employing the skills of a business analyst, consultant, project champion and serving as a legal counterpart of the Technology Innovation Analyst, they will serve as the ‘legal translator’ between the firm’s practicing lawyers and the rest of the Legal Innovation & Strategy team. Experience in the legal industry is preferred, but is not as important as strong analytic, organisation, and communication skills; a growth mindset; attention to detail; and willingness to learn.
The Legal Innovation Analyst may provide assistance in evaluating “buy-or-build” options, recommending the optimal solution and providing design and configuration assistance for its successful implementation. The Legal Innovation Analyst will provide input into planning and execution of various business scenarios, delivery of value-add services for practices and clients. The Analyst will assist the Innovation team evaluating and implementing new technologies to assist practices with their legal service delivery.
Responsibilities:
- Be the product manager for transactional legal technologies (such as Luminance and Legatics), assisting lawyers with engagement and support with such tools.
- Be the subject matter expert for specific legal technology tools, working with business services teams and lawyers to identify opportunities for deployment and support for their use
- Act as primary point of contact between transactional lawyers and the Legal Innovation and Strategy, and Practice and Client Solutions teams
- Provide training to lawyers on new and existing technologies or processes and assist with on-boarding
- Assist in conducting needs assessments with lawyers and clients with an eye toward developing innovative solutions and workflows
- Assist in investigating use of automation, AI, data, or other technology tools for business, practice group, or client needs
- Support Legal Innovation and Strategy (LIS) projects from inception to delivery
- Identify the fitness of existing solutions in the Firm’s people, process, data, and technology portfolios for new and innovative use cases
- Collaborate with lawyers and business professionals; conceptualize, design/prototype, develop and deliver innovative solutions –focusing on delivering progressive quick-to-deliver wins
- Assist in requirements-gathering sessions and provide project management of legal technology projects, including coordinating with relevant IT and Business stakeholders
- Coordinate intradepartmental collaborative efforts including coordinating with Technology Innovation Analysts to design practice and client solutions
- Provide presentations and demonstrations of Innovation Team products and solutions to lawyers and practice groups
- Coordinate management of new and existing solutions between relevant business or technical units for ongoing support and maintenance
- Help evaluate and design effective solutions using appropriate methodologies (e.g., root cause analysis, Design Thinking, “Jobs to be done” theory, storyboarding, etc.)
- Maintain current understanding of innovation, program evaluation and quality theory, measures, methods, and standards. Proactively acquire new industry, data, technology, and process improvement knowledge and skills that promote the continuous improvement of the department
- Perform other functions as may be assigned by immediate supervisor from time to time
- Degree qualification, minimum of a 2:1 (or equivalent) is desirable
- Previous experience of studying for a professional legal or related technical or innovation course
- Applicants may be considered if they have significant work experience and/or a relevant professional qualification in the field of legal technology
Experience of working with legal technology tools and platforms within a law firm or similar professional services firm (e.g. Luminance/AI tools, Legatics/transaction management tools. HighQ Collaborate/client collaboration portal tools) with a focus on transactional tools- Eager to learn and champion use of new technology and processes
- Able to clearly articulate technical concepts using non-technical language to varying levels within the organization
- Proven track record of figuring out a solution when no clear solution is visible. Ability to piece together disparate systems to construct a viable prototype.
- Willingness and passion for experimentation in building of solutions. Assess opportunities for improvement during the entire product lifecycle.
- Strong Microsoft Office skills, required
- Demonstrated ability to communicate effectively in both written and oral formats
- Ability to work independently and as a cohesive team member
- Strong attention to detail and superior organization skills
- Commitment to continuous learning and improvement
- Proven track record of understanding unstated underlying pain points and resourcefulness to develop a working prototype swiftly
- Focused on providing a solution to address customer need and representing the voice of the customer
- Ability to work both independently and within a team. Possesses self and team awareness – recognizes and understands both personal and team dynamics and can leverage effectively to drive results
- Strong business analysis skills, client services, and strategic thinking. Willingly ask questions where appropriate and guide others when required
- Resilient and able to handle setbacks. Drive to pursue ideas with new approaches
- Excellent written and oral communication skills with a keen level of attention to detail;
- Strong organizational and time management skills, priority setting, and problem solving, especially when responding to unanticipated business requirements
- Proven ability to effectively multi-task, work under pressure, and meet deadlines
- Strong adaptability to changing organizational needs; capability to drive implementation and evolution of departmental project management practices
- High level of discretion, comfortable handling sensitive information and maintaining confidentiality
- Ability to adapt to different cultures and work environments
- Appetite for learning new techniques and skills on their own
- Effectively communicate and influence others outside the direct chain of reporting