legal assistant Manchester, England
Job description
Role: Legal Administrator
Business: Veritas Solicitors
Reports to: Team Leader
Location: Cardinal House, Parsonage Gardens
Salary: £21,000
Hours of work: 35 Hours Per Week (Monday to Friday)
Employee Benefits:
- Competitive salary £21,000
- Working Hours: 10:00 – 18:00 / 11:00 – 19:00 (Monday to Friday)
- Annual reviews
- Birthday privilege
- 24 days annual leave
- Employee assistance program
- Pension scheme
- Holiday buy scheme
- Bespoke training and development opportunities
- Family leave policies
- Convenient City Centre based - fantastic location!
- Growth and development prospects - opportunities to gain experience within your capacity and in line with the business which is exciting.
Company Information
Veritas Solicitors LLP, situated in the heart of Manchester City Centre, is a multi-disciplinary law firm committed to delivering tailor-made legal solutions to individuals and businesses.
We are the Top 7 best solicitor firms in Manchester within housing and property and the Top 23 best solicitors firms in Manchester, according to ReviewSolicitors.
Our clients trust us to handle their complex legal matters with an exceptional experience, individual attention, and a high level of sophistication.
Our areas of specialism include:
Personal Injury, Clinical and Dental Negligence, Financial Mis-selling, Data Breach, Civil Disputes, Professional Negligence, Commercial Property, Housing Disrepair, Business Interruption Claims, Immigration and Private Client.
At Veritas Solicitors, we strive to be the preferred choice of clients for their most challenging legal needs and significant business transactions.
Job Purpose
The Legal Administrator will be a part of Veritas Solicitor’s fantastic client Onboarding team. The business is experiencing further growth as a result of increased instructions and therefore have a requirement for a capable and confident Legal Administrator. Effectively the first point of contact within the firm for our clients.
Our Client Services team typically handle incoming client matters providing excellent customer service levels, high attention to detail towards the client complain. Ensuring a smooth transition and internal handover to our case handlers and Solicitors. The purpose of the role is to deliver exception client care standards, ensure all required documents/information/evidence etc. is acquired and updated on our systems. Prompt communication between client and third parties providing updates and requests, managing expectations at each opportunity.
Competency Requirements
- Speaking with Client’s and taking personal details and details pertaining to their claim.
- Drafting Letters of Claim.
- Confident telephone manner and communication skills
- Ensure the phones are answered promptly to maintain a high standard of service
- Conduct yourself in a professional manner at all times applying a duty of care towards clients who could be deemed vulnerable.
- Use of proclaim case management system ensuring confidentially and compliance with regulatory standards. Previous user experience would be advantageous however not essential.
- Handling inbound and outbound calls to take initial information on cases where further information is required
- Assessment of specialist claims with due diligence and attention to detail
- Collating and reviewing file information from potential clients to ensure informed decision making
- Liaising with fee earners and file handlers where required to seek additional advice or clarity on the feasibility of cases
- Accepting or rejecting claims based on evidence acquired
- Carrying out due diligence and fraud checks to flag or check any cases where credibility or fraud concerns are apparent
- Ensure that all customer data is entered and stored
- Reporting into your Team Manager for advice, guidance, or transparency around matters.
- Adhering to all firm policies at all times
Skills & Qualifications
- GCSEs 5 A-C including English and Math
- Experienced using Microsoft suites and applications
- Proclaim experience – preferred but not essential as training will be provided.
- Excellent Administration and organization skills
- High standards of customer and client care
- Driven to provide excellent client services
- Ambitious with an eye to progress internally within the firm
- A motivated self-starter able to manage their own workload
- Empathetic and compassionate towards clients who may be deemed vulnerable
Job Types: Full-time, Permanent
Salary: £21,000.00 per year
Benefits:
- Additional leave
- Casual dress
- Company events
- Employee mentoring programme
- Flexitime
- Health & wellbeing programme
- Referral programme
Schedule:
- Day shift
- Flexitime
- Monday to Friday
Ability to commute/relocate:
- Manchester: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Interviews will be taking place in the afternoons of Thursday 13th July and Friday 14th July. Please only apply if your availability to interview aligns.
Work Location: In person
Reference ID: LAO29062023
