We own almost 20,400 houses across the North, East and South of the country and they are homes to over 41,000 of our customers.

We’re not just a housing association, we exist to improve lives, providing people with high quality homes, affordably. Whatever their housing need, whether family, single, older, or more vulnerable – our customers always come first. They are always at the very heart of our business, and we demonstrate this through our values.

We recognise to achieve this, we cannot do it without our employees, and we encourage employees to bring their authentic selves to work. We’re inclusive and diverse across all teams within Accent so we would welcome applications from all backgrounds.

About the Role and Person

• 35 hours per week
• Permanent

Your core role and focus is to ensure Accent provide excellent services to our Homeowners. We want our people and our customers to be proud of the services and homes we provide, and you have a key part to play in this. Being part of the team that is often the first point of contact for our homeowner customers. Being a dependable member of our Homeownership team, part of our Strategy & Growth directorate, contributing to our continually improving services to homeowners. You will provide answer to more complex or wider queries by collaborating with colleagues when required and work in partnership with our Housing Services team with regards to mixed tenure sites.

For detailed JD please click here.

Location

This role will cover North-west Patch of the country.

The successful candidate will be required to live within a commutable distance from our Burnley regional office. We’re a keen promoter of agile working and encourage the use of working from home as well as in the office, as long as we meet our customer’s needs.

We’ll provide you with the equipment and software that you’ll need for the purpose of your role however it will be your responsibility to have an appropriate space to work from as well as a suitable broadband connection/provider.

Salary

The spot salary for this post is £35,413 per annum. Applicants, who do not meet all of the requirements of the post, will start 5% or 10% below the spot salary.

This post will also receive a car allowance of £1,250 per annum.

What will you get from us?

In addition to a competitive salary and agile working, we also have a focus on employees’ development. We support both professional and personal development, ensuring everyone has a development plan and provide access to a wide range of internal and external learning resources.

You’ll also receive:

• 28 days paid holiday (pro-rata excluding bank holidays) per year rising by 1 day per year up to a maximum of one working week
• Option to purchase additional holiday of up to 2 of your working weeks (at managers discretion)
• Employee Assistance Programme
• A choice of salary based contributory pension schemes, each offering life assurance cover.
• Auto enrolment – employer and employee contribution 4%
• Pension scheme – employer contribution 16.4%, employee contribution 7.5%

If Accent sounds like an organisation you’d like to work for, one that feels great about delivering excellent services to customers, then you’ll need to apply ASAP.

Please note candidates must have current eligibility to live and work in the UK, this position is not eligible for visa sponsorship.