Learning Experience Course Manager (12 month FTC) London, England
Job description
PwC is one of the world’s leading Professional Services organisations who advise some of the most successful organisations, entrepreneurs and private businesses on a range of services including Audit, Risk, Tax, Consulting and Acquisitions. We are innovative and driven to deliver to our clients while meeting our purpose of building trust in society and solving important problems. We strive to be a great place to work for our employees and offer career defining and development opportunities across all our teams.
A career in the People function will provide you with the opportunity to work in partnership with key stakeholders to develop, drive and execute the people strategy, to continuously enhance the employee experience and business performance.
Learning Experience (within People Solutions): aiming to provide our learners with the best possible learning experience, the team is responsible for ensuring that our learning programmes are delivered effectively, from strategy through to implementation and evaluation. Made up of Course Managers, Course Executives and Training Coordinators, the team lead on the overall project, risk, financial and commercial management of our programmes. Key responsibilities include managing all logistical elements of our programmes, including but not limited to: planning, scheduling and managing our programmes; sourcing suppliers and venues; building curriculums onto our learner management system; managing supplier relationships; and evaluating and reporting on our programmes.
The role:
The Course Manager sits within our Learning Experience team and works with the team leaders to ensure that learning interventions are delivered effectively from the design phase, through to implementation and evaluation. They are also responsible for ensuring ongoing service delivery is maintained, and work with key stakeholders and L&D colleagues to achieve this.
Key accountabilities:
Project manage all stages of the ADDIE learning cycle (Analyse, Design, Develop, Implement, Evaluate) for individual L&D programmes. This will involve ensuring all programmes are effectively running, or seeking new solutions to improve the programmes
Accountable for project initiation, budget control, project tracking, risk management and reporting
Work closely with other L&D teams to ensure all planned activity is implemented and achieved
Implement tutor briefings ahead of the L&D programmes
Agree scope of work and final sign off with third party suppliers; overseeing relationships with third party suppliers ensuring service and quality is sustained, to agreed Service Level Agreements
Be the escalation point for programme queries and risks, and work with the team lead as needed
Support the Course Executive to draft implementation project plans and ensure all logistical requirements to run the programme are clearly defined, this enabling the implementation team to work effectively
Coach and supervise more junior members of the learning experience team
Essential skills and experience:
Excellent project management, and risk management, budgetary (including ownership of multiple budgets and associated activities e.g. setting and monitoring) and organisational skills
Ability to build and develop strong relationships at all levels, and work collaboratively to create value for the firm
Some experience with coaching/supervision of more junior team members and the ability to create an environment of trust
Goal orientated – maintaining focus on agreed objectives and deliverables
Commercially orientated – keeping commercial aspects continually in mind when taking actions or making decisions
Proven ability to self-motivate and work independently as well as a track record of working professionally and collaboratively as part of a wider team.
Communicate confidently and effectively, at all levels, both in written and verbal form – interpersonal skills and networking are key
Strong analytical skills to effectively identify issues and be able to apply sounding conclusions resulting in the right solution, at the right time and at the right cost.
Highly energised and motivated to effect change and influence the firm’s approach to people development
Innovative and creative in approaching new challenges
Positive, can do attitude, particularly when dealing with ambiguity.
Strong interest in L&D design and delivery, and application of 70:20:10
Effectively use online collaboration tools
Not the role for you?
Did you know PwC offers flexible career arrangements and contract work? Learn more.
The skills we look for
The PwC Professional is our global framework for defining and encouraging leadership at all levels. Learn more.
The Deal
‘The Deal’, our firmwide Employee Value Proposition’ empowers our people to be the best they can be. Learn more.
Our commitment to you
We’re committed to building a culture that empowers all of our people to thrive and feel a sense of belonging at PwC. Learn more.
Application support
If you’re a person with a disability, if you’re neurodivergent, or if you have a condition that you believe may affect your performance during our selection process, we’ll be happy to make reasonable adjustments to our processes for you. Learn more.
