Who are Cambridge Spark

We are an edTech company that enables organisations to achieve their business goals by educating their current and future workforce in Data Science and AI

What is our Vision?

For organisations who need to develop the Data Science & AI capabilities of their workforce, our training programmes accelerate skills development through solving relevant problems that inspire innovative thinking across their organisation. Unlike other training programmes, our curriculum is continuously updated to include cutting edge techniques and technologies, supported by hands-on exercises, and delivered by expert industry practitioners.

Who are you?

You are an experienced administrator, with an eye for detail and a sound respect for ensuring compliant practices. You’ll enjoy overseeing a busy schedule of learner visits and be able to quickly build rapport with learners and line managers from a variety of sectors and disciplines. You’ll enjoy maintaining key reporting and enjoy working across learner LMS and learning platforms.

You're conscientious and committed to ensuring that learner’s needs are at the forefront. You'll be quick to determine and escalate any risk to learner progress and offer a proactive response to quickly address.

What are our Values?

Underpinning all that we do are our company values - our ways of working. In all that we do and all that we are we continually ensure that our values are central and drive our activities:

Customer Focus - Our platform makes a great difference but our relationships make an even greater one: we are committed to delivering great customer experience. We work with openness, transparency and have fun along the way.

The Gold Standard - We are experts in our field and constantly developing our technology and offering. We set the benchmark in our industry: both in what we offer customers and in how we deliver it.

Entrepreneurial Spirit: Everyone is encouraged to take initiative and show entrepreneurial spirit which fuels innovation at Cambridge Spark. This includes identifying opportunities for improvement, taking ownership for implementing solutions effectively, and driving improvement by using proof of concepts to demonstrate the feasibility and value of their work.

Team Spirit: Everyone is part of building an open and transparent culture, communicating effectively to raise issues, discuss improvements and share the evidence used to make decisions.

The role of a Learner success Coach

Learner Success Coaches are responsible for conducting routine progress review every 10 -12 weeks to ensure that learners are progressing & remain compliant.

You will ensure that you escalate any issues relating to progress across components to your Line Manager and that you complete written feedback following learner sessions via the learner LMS platform, using the guided form capture.

You will ensure that internal reporting is updated to ensure that both employers and Data Mentors are kept up to date with learner progress. Wherever progress to set milestones is not met you will address via progress review actions and objectives set.

Responsibilities by area of focus

• Drive progression and ensure OTJ and learning plan progress is delivered to plan
• Support learners to complete Functional Skills by month 6
• Engage with the employer and learners at a minimum every quarter, delivering Progress Reviews, reviewing objectives set and defining plans to reinstate progress where appropriate
• Recording and reporting on activity on the E-portfolio system Aptem
• Escalate any risk factors with line manager and deliver actions defined
• Embed Maths and English Functional skills into the learner sessions
• Deliver and embed topics relating to Health and Safety, Safeguarding, Prevent, Equal Opportunities and other related Acts. Ensuring a regional approach and contextualisation
• Ensure best practices and be aware of Health and Safety, Safeguarding and Equal Opportunities and related Acts

Key Skills:

• Experience within Apprenticeships in a role for a minimum of 1 year or any other relevant industry experience is essential
• Attention to detail
• Solutions focussed
• Proficient in the use of Excel, MI reporting tools & learner LMS systems

Company Benefits:

• Remote first company providing flexibility to work from home
• Pension with up to 5% matched contributions
• 25 days holiday + 8 bank holidays + 1 day off on your birthday
• Pre-tax gym allowance of £30 per month
• Annual Summer and Xmas events
• Company socials including everything from Cambridge College formals, pub nights to team building events
• Contribution towards books and training courses that help you learn and grow in your role with us
• Private medical insurance and cash plan
• Holiday buy back scheme (up to 10 days p/a)
• EAP with 24 hour confidential support line

Background to the Organisation

We are an education technology company that enables corporate and government organisations to achieve their business goals by educating their workforce with critical digital transformation skills to succeed in the AI era.

We deliver unique and innovative professional education that is accelerating the digital transformation of our clients, advancing the careers of their employees, helping people get into work and closing the digital skills gap. We are in a sector that is crucial to the economy and workforce, with a lot of opportunity for change and innovation. We are at the cutting edge of teaching applied data and digital skills, with our unique patented learning platform EDUKATE.AI offering our clients and learners a unique learning experience. EDUKATE.AI was developed with support from Innovate UK and provides all of our learners with 24/7 immediate feedback on their work, helping accelerate the learning process and providing a sandbox environment to experiment on real world datasets.

Since 2016, we have supported more than 15,000 learners across four continents with nearly 550,000 pieces of code submitted for feedback on EDUKATE.AI. We are trusted by some of the most recognisable brands in the world to educate their workforce, including Microsoft, the NHS, GSK, easyJet, the BBC and John Lewis. Our focus on applied learning to create business impact sets us apart - individual learners have reported applying their skills at work to generate recorded value of up to £40m.

Values

At the centre of the way we work together and inspire each other to achieve success are these core values:

Entrepreneurial

We take initiative and show entrepreneurial spirit which fuels innovation at Cambridge Spark. This includes identifying opportunities for improvement, taking ownership for implementing solutions effectively and driving improvement by using proof of concepts to demonstrate the feasibility and value of their work.

Team Spirit

Everyone is part of building an open and transparent culture, communicating effectively to raise issues, discuss improvements and share the evidence used to make decisions.

Customer-focused

Our customers are at the centre of everything we do, inspiring us to create great work. We strive to build friendly, professional and lasting relationships with them to better understand and anticipate their needs.

Gold Standard

We are experts in our field and are constantly developing our technology and offering. We set the benchmark in our industry: both in what we offer customers and in how we deliver it.

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Cambridge Spark is an Equal Opportunities Employer and prohibits discrimination and harassment of any kind. Cambridge Spark is committed to the principle of equal employment opportunities for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Cambridge Spark are based on business needs, job requirements and individual qualifications, without regard to race, colour or ethnicity, ability or disability, gender or gender reassignment, sexual orientation, marital status, religion, age or any other status protected by the laws or regulations in the locations where we operate. Cambridge Spark will not tolerate discrimination or harassment based on any of these characteristics. Cambridge Spark encourages applicants of all ages.

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