Lead Infrastructure Engineer Sheffield, England
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Information Technology
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About the job
Benefits
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Location
About the job
Job summary
A Lead Infrastructure Engineer assumes responsibility for managing third party provision of infrastructure services and the provision of expertise to deliver architectural solutions for infrastructure services throughout the service lifecycle.
You will oversee programmes and projects and work with Technical Architects to translate the architectural designs into operations and support technical architects in operationalising the designs.
You will lead and direct infrastructure teams in building, managing, transitioning, supporting and maintaining solutions according to departmental policy and ensure a feedback loop exists with service support to ensure continuous improvement. You are responsible for overall management activities such as workforce planning, budgeting, technology roadmaps, projects and tasks.
Job description
Your main day to day responsibilities will be:
- Leading teams and departments in the implementation, administration and support of infrastructure solutions and services
- Establish yourself as an SME for voice and video communications
- Reviewing systems designs to ensure selection of appropriate technology, efficient use of resources, integration of multiple systems and technology and that ‘Secure by Design’ principles have been followed
- Managing planning of system and/or acceptance tests, coordinating both functional and non-functional specifications and provide authoritative advice and guidance on test planning
- Troubleshooting and identifying problems across different technology capabilities including compute, storage, networking, physical infrastructure, software, cloud, commercial off the shelf (COTS) and open source
- Establishing standards and procedures across a service lifecycle including the development lifecycle and ensure that practitioners adhere to this. You will manage resources to ensure that the systems integration function works effectively
- After a solution has been integrated, you will evaluate the success of the project, identifying best practices and lessons learned. You will provide feedback to teams and incorporate this information into future plans
- Managing, coaching and mentoring more junior infrastructure engineers
You will also be expected to carry out the following day to day activities:
- Ensure the creation and updating of technical documentation
- Manage the response to incident reports, ensuring relevant prioritisation and detail to allow for effective investigation
- Identify the correct procedures and appropriate channels for resolution and monitor resolution activities and progress updates to users
- Investigate faults in systems, processes and services, and advise on the implementation of appropriate solutions and preventative measures
- Help shape engineering best practices and standards.
Person specification
You’ll have a demonstrable passion for Infrastructure Engineering, with the following skills or strong experience in:
- Experience in Unified Communications platforms such as Skype for Business, Microsoft Teams, Cisco Webex, Zoom etc and how those platforms are integrated into large scale, enterprise environments
- Understanding of Contact Centre technologies
- Excellent understanding of real-time media protocols and networking principles such as SIP, QoS, WebRTC and RTMP to ensure voice and video applications perform reliably, efficiently and within best practice
- Experience with Unified Communications infrastructure such as SBC’s and delivering large scale platforms to a varied user base
- Good working knowledge or Microsoft 365 and Azure services
- Leading the technology team to adhere to good engineering principles from architecture through to development
- Providing leadership to the teams responsible for delivery of the service through effective direction and coaching
- Managing and delivering complex technologies within time, cost and quality targets.
- Different methodologies including Agile, waterfall and continuous integration principles
- Building strong partnerships with diverse teams across multiple locations and technologies
- Advising on future technology changes and innovations and defining best practice for network improvements and information security
- Implementing and maintaining voice over IP, and a clear awareness of how the underpinning technologies fit together.
Behaviours
We'll assess you against these behaviours during the selection process:
- Developing Self and Others
- Leadership
- Seeing the Big Picture
Technical skills
We'll assess you against these technical skills during the selection process:
- IT Management (ITMG) – Level 5
- Systems Design (DESN) - Level 4
- Systems Installation/Decommissioning (HSIN) - Level 3
- IT Infrastructure (ITOP) - Level 4
- Problem Management (PBMG) - Level 3
- Incident Management (USUP) - Level 3
Benefits
- A Civil Service pension with an average employer contribution of 27%
- 25 days annual leave on appointment, plus 8 days public holidays and 1 day for the King’s Birthday, rising further with service
- Flexible working options to enable you to achieve the work life balance that right for you including part-time, flexi time and job sharing
- Training and development opportunities tailored to your role
- An in-year bonus scheme
- A culture encouraging inclusion and diversity
You will also have access to benefits such as:
- Season ticket loans and rental deposit loans
- Cycle to work and payroll giving
- Employee discounts - including a huge number of retailers (via the Edenred platform), Microsoft Home Use programme and gym membership
- A variety of staff recognition schemes including thank you vouchers
- Health and wellbeing initiatives including monthly mindfulness sessions
- Staff support networks
- Maternity, adoption or shared parental leave of up to 26 weeks full pay followed by 13 weeks of statutory pay and a further 13 weeks unpaid
- Maternity and adoption support leave (paternity leave) of 2 weeks full pay
- Up to 5 days paid leave for volunteering
- Study leave and support for studying for a qualification or other accredited development relevant to your role
This link is to a short guide on YouTube to employee benefits - Click here for the video
Things you need to know
Selection process details
This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.
As part of the application process you will be asked to complete a CV and Personal Statement (Max Word Limit: 500).
Further details around what this will entail are listed on the application form.
Please note your Personal Statement should be aligned to explain why you are a good fit for the advertised role aligned to the essential criteria listed in the role description.
Your CV should include all relevant experience that relates to our essential criteria listed in the advert and role description. Do not just list languages / platforms - do provide context.
The sift will be based on the Personal Statement. The CV is for information purposes only and will not be marked.
Candidates who pass the sift will be provided with a programming exercise / coding exercise to complete, details will be provided prior to the interview.
This coding test will assess your ability to effectively perform in the advertised role. You will be sent detailed instructions along with an invitation to take the test. Please make us aware if you require any reasonable adjustments in order to participate in the test.
A technical test is a great opportunity for you to show us your technical capability in a structured and transparent way. We have an assortment of tests to assess different skills depending on the role.
Remove information that identifies you (for example your name, age or place of education) so that you’ll be judged on merit alone and not your background, circumstances, race or gender.
(Do NOT include e-mail addresses or links to online profiles, resumés, or prior work, either personal or business. Active links or e-mail addresses may result in your application being rejected)
Please read the essential skills for this position carefully. We will only consider those who meet the listed requirement.
(Do NOT include any links to online profiles, resumés, or prior work).
Candidates shortlisted will be invited to an interview which will be Behaviour and Technical based questions.
Sift and Interview dates
Sift will take place week commencing 10th April 2023.
Interviews will take place week commencing 1st May 2023. (subject to the panels operational priorities)
Please note, interviews will be held remotely, via MS Teams. Further details and instructions will be provided closer to the scheduled interview and these dates may be subject to change.
Further information
Please read the essential skills for this position carefully. We will only consider those who meet the listed requirement.
If you have previously made an unsuccessful application for a role with the same essential skills and are not able to demonstrate how you have developed these skills since your last application please reconsider applying as your application is unlikely to be successful.
For meaningful checks to be carried out, individuals need to have lived in the UK for a sufficient period of time to enable appropriate checks to be carried out and produce a result which provides the required level of assurance. You should normally have been resident in the United Kingdom for the last 5 years for SC clearance and 10 years for DV. A lack of UK residency in itself is not necessarily a bar to a security clearance and applicants should contact the Vacancy Holder/Recruiting Manager listed in the advert for further advice.
- Higher Security Clearance. This post requires the successful candidate to hold security clearance at minimum SC level. Job offers to this post are made on the basis of merit. Security vetting will only take place after the receipt of a job offer.
- Visa Sponsorship Statement. Please take note that the Home Office DDaT does not hold a UK Visa & Immigration (UKVI) Skilled Worker License and are unable to sponsor any individuals via Skilled Worker Sponsorship.
A reserve list may be held for a period up to 12 months from which further appointment may be made.
This post is eligible for a DDaT Recruitment Retention Allowance this allowance is subject to an initial review within six months of taking up the post and thereafter an annual review in line with the departmental priorities and could be reduced or withdrawn at any time.
We are flexible, skilled, professional and diverse. We work to recruit and retain disabled staff and area Disability Confident Leader. We are proud to be one of the most ethnically diverse departments in the civil service. We are Stonewall top 100 Workplace Equality Employer and a Social Mobility Foundation top 75 employer.
New entrants are expected to join on the minimum of the pay band.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.
For further information please see the attached notes for candidates which must be read before making an application.
Existing Civil Servants should note that some of the Home Office terms and conditions of employment have changed. It is the candidate’s responsibility to ensure they are aware of the Terms and Conditions they will adopt should they be successful in application and should refer to the notes for candidates for further details.
Transfer Terms: Voluntary.
If you are invited to an interview you will be required to bring a range of documentation for the purposes of establishing identity and to aid any pre-employment checks.
Please see the attached list of Home Office acceptable ID documents.
Any move to the Home Office from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk
Reasonable Adjustments
If a person with disabilities is at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
- Contact Government Recruitment Service via [email protected] as soon as possible before the closing date to discuss your needs
- Complete the “Assistance Required” section in the “Additional Requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a language service professional
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the ‘Contact point for applicants’ section.
Childcare Choices , Vouchers, Tax Credits and More , Help with Costs , GOV.UK
All about Government help with childcare costs, including 15 to 30 hours free childcare, Tax-Free Childcare, tax credits, Universal Credit, vouchers and support while you study
Feedback will only be provided if you attend an interview or assessment.
Security
See our vetting charter (opens in a new window).
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) (opens in a new window)
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Apply and further information
Contact point for applicants
Job contact :
Recruitment team :
Further information
[email protected]. If you are not satisfied with the response that you receive, then you can contact the Civil Service Commission.
